Senior Analytics Manager

American Express Global Business Travel; Manchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading travel management company in Manchester is looking for an experienced analytics professional to define problems, recommend solutions, and interpret data. You will leverage your deep understanding of analytics and machine learning to guide decision-making and improve client satisfaction. With over 8 years of experience and a Master's degree in a relevant field, you will play a critical role in driving business strategy. This role offers flexible benefits and opportunities for professional development.

Benefits

Health and welfare insurance plans

Retirement programs

Flexible benefits tailored to each country

Travel perks

Access to over 20,000 courses on learning platform

Qualifications

• 8+ years of work experience in a business environment with an analytics background.
• Very strong programming background with expertise in SQL.
• Ability to perform in a fast-paced environment and handle ambiguity.

Responsibilities

• Work directly with internal partners to define problems and deliver solutions.
• Guide the effective use of data across the customer lifecycle.
• Translate complex analytical findings into actionable insights.

Skills

SQL

Machine Learning

Data Storytelling

Relationship Management

Analytical Thinking

Education

Master's degree in machine learning, computer science, statistics, or mathematics

Job description

What You’ll Do

• Work directly with internal partners in commercial to define problems, recommend analytical approaches, and deliver solutions.
• Act as a thought partner in commercial analytics, guiding the effective use of data across the customer lifecycle
• Translate customer feedback into commercial insights to improve client satisfaction and retention
• Translate complex analytical findings into compelling, actionable insights for senior executives and non-technical audiences
• Work with data governance to enhance data availability, quality and accessibility
• Tell compelling stories with data that help drive business decisions

What We’re Looking For

• Master\'s degree or equivalent experience in any of the following fields: machine learning, computer science, statistics, or mathematics
• 8+ years of work experience in a business environment with an analytics background
• Very strong programming background and expertise in using SQL
• Solid understanding of machine learning models and techniques, advanced analytics and statistical methods to solve business problems
• Passionate about telling stories using data
• Skillful in influence and relationship management skills; comfortable interacting across all levels of leadership
• Ability to perform in a fast-paced environment and be able to handle ambiguity
• Sharp focus on results and strong attention to detail
• Excellent verbal and written communication skills

Location

Manchester, United Kingdom

The #TeamGBT Experience

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

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Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!