Senior Analyst Operational Resilience & Incident Management

Wellington Management; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global investment management firm is seeking a Senior Analyst in Operational Resilience & Incident Management. This role is vital for maintaining the firm’s operational resilience program and responding to crises. Candidates should have at least 5 years of experience in the financial industry and a strong understanding of securities markets. This position requires excellent communication skills and the ability to manage complex projects. The firm supports a hybrid work model, committing to employee flexibility while maintaining engagement.

Qualifications

• At least 5 years of industry experience with strong knowledge of trading securities markets and investment products.
• Inquisitive mindset with appropriate skepticism and curiosity.
• Ability to manage multiple initiatives and projects simultaneously.
• Strong business judgment and discretion with sensitive information.
• Highly detail-oriented, process-driven, and comfortable working with data.
• Excellent written and oral communication skills.
• Proactive, self-motivated, and well-organized.
• Collaborative approach; works well in a matrix team environment.
• Experience in developing and implementing standards and policies.
• Expertise in program governance, including board presentations and framework documentation.
• Resilience-related certifications (BCP, DR, MBCI, CISM) are a plus.
• Availability during off-hours for emergencies or incidents may be required.
• Ability to articulate complex issues clearly and concisely.

Responsibilities

• Facilitate resolution of operational incidents by interviewing key personnel and analyzing facts.
• Instruct investment teams and traders to take corrective action when necessary.
• Execute incident response plans and playbooks for major incidents.
• Design and facilitate scenario tests and resilience assessments across Important Business Services.
• Support business functions in identifying key business services impact tolerances.

Skills

Active Directory

Customer Service

End user

Access Points

Deskside Support

Windows

SCCM

Troubleshoot

User Accounts

Desktop

PC

Backup

Setup

Hardware

Technical Support

Job description

WELLINGTON MANAGEMENT

Wellington Management offers comprehensive investment management capabilities that span nearly all segments of the global capital markets. Our investment solutions tailored to the unique return and risk objectives of institutional clients in more than 50 countries draw on a robust body of proprietary research and a collaborative culture that encourages independent thought and healthy debate. As a private partnership we believe our ownership structure fosters a long‑term view that aligns our perspectives with those of our clients.

Senior Analyst Operational Resilience & Incident Management

Position Overview

The Senior Analyst Operational Resilience & Incident Management will serve as the primary representative of the EMEA‑based Operational Resilience & Incident Management team within Enterprise Risk. This role is responsible for maintaining the firm’s Operational Resilience program, including designing and facilitating scenario tests, conducting resilience assessments across Important Business Services and Pillars, and equipping stakeholders with critical information to make informed decisions during disruptions.

The position also plays an integral role in supporting the firm’s Error Resolution Council (ERC) Fund Error Resolution Group (FERG) and Market Crisis Management. Acting as a frontline resource, the Senior Analyst will respond to operational incidents, business continuity events, and market crises impacting the firm’s global operations. This position reports to the Senior Officer Enterprise Resilience & Risk Intelligence based in Boston.

Key Responsibilities

Incident Management

• Facilitate resolution of operational incidents by interviewing key personnel, analyzing facts, reviewing documentation, and liaising with the ERC on error determinations.
• Instruct investment teams and traders to take corrective action when necessary, calculate financial impact, coordinate reimbursements, and assist relationship teams with client communications.
• Execute incident response plans and playbooks for major incidents.
• Monitor operating events related to operational resilience, including near misses, and elevate or remediate as required.

Operational Resilience

• Design and facilitate scenario tests and resilience assessments across Important Business Services.
• Support business functions in identifying, documenting, and maintaining key business services impact tolerances and reporting metrics in line with global standards and regulations.
• Ensure resilience activities are embedded into business operations and management processes.
• Represent the firm in operational resilience engagements with regulators, clients, suppliers, and industry bodies.

Governance & Reporting

• Provide guidance to global ERC Support colleagues and thoughtfully challenge conclusions drawn by ERC Support and Council members.

  Stakeholder Engagement

  • Serve as a key interface with the Error Resolution Council, Fund Error Resolution Group, Risk Committees, and business team leaders.
  • Communicate the importance of ERC through periodic training sessions.
  • Meet with clients during Operational Due Diligence meetings.

  Qualifications

  • At least 5 years of industry experience with strong knowledge of trading securities markets and investment products.
  • Inquisitive mindset with appropriate skepticism and curiosity.
  • Ability to manage multiple initiatives and projects simultaneously.
  • Strong business judgment and discretion with sensitive information.
  • Highly detail‑oriented, process‑driven, and comfortable working with data.
  • Excellent written and oral communication skills.
  • Proactive, self‑motivated, and well‑organized.
  • Collaborative approach; works well in a matrix team environment.
  • Experience in developing and implementing standards and policies.
  • Expertise in program governance, including board presentations and framework documentation.
  • Resilience‑related certifications (BCP, DR, MBCI, CISM) are a plus.
  • Availability during off‑hours for emergencies or incidents may be required.
  • Ability to articulate complex issues clearly and concisely.

  Why This Role Matters

  This position is critical to ensuring the firm’s ability to operate globally during disruptions, maintain regulatory compliance, and uphold client confidence through robust operational resilience and incident management practices.

  Job Title

  Senior Analyst Operational Resilience & Incident Management

  Location

  London

  Not sure you meet 100% of our qualifications? That’s ok. If you believe that you could excel in this role we encourage you to apply and welcome a chance to review your background. We are dedicated to building and maintaining a diversified workforce and considering a broad array of candidates with a variety of skill, workplace experiences, and backgrounds.

  As an equal opportunity employer Wellington Management considers all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, gender expression, religion, creed, national origin, age, ancestry, disability (physical or mental), medical condition, citizenship, marital status, pregnancy, veteran or military status, genetic information or any other characteristic protected by applicable law. If you are a candidate with a disability or are assisting a candidate with a disability and require an accommodation to apply for one of our jobs please email us at.

  We believe that in‑person interactions inspire and energize our community and are essential to our support of this commitment. Our employees work from our offices 4 days a week with flexibility to work remotely 1 day a week. We believe that this approach ultimately supports our mission to deliver investment excellence to our clients and their beneficiaries over the long term.

  Key Skills

  • Active Directory
  • Customer Service
  • End user
  • Access Points
  • Deskside Support
  • Windows
  • SCCM
  • Troubleshoot
  • User Accounts
  • Desktop
  • PC
  • Backup
  • Setup
  • Hardware
  • Technical Support

  Employment Type

  Full‑Time

  Experience

  years

  Vacancy

  1