Senior Administrator | Chelsea and Westminster Hospital NHS Foundation Trust

Chelsea and Westminster Hospital NHS Foundation Trust; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare provider in London is seeking a Senior Patient Administrator to deliver safe and compassionate healthcare service. The role involves managing administrative processes, maintaining the junior doctor rota, and ensuring compliance with patient administration systems. Candidates should have experience in administrative roles within healthcare and strong organizational skills. This position offers opportunities for professional growth in a renowned hospital setting.

Qualifications

• Proven ability to provide administrative support in a healthcare setting.
• Experience with patient administration systems.
• Strong organizational skills and attention to detail.

Responsibilities

• Provide effective and efficient administrative support to the operational team.
• Manage junior doctor rota and consultant leave.
• Support in new staff induction and organize workload.

Skills

Administrative support

Data quality management

Patient pathways management

Tools

CERNER (Patient Administration System)

Healthroster

Patchwork

Job description

Overview

The post holder will play a key role in the delivery of a high quality, safe and compassionate healthcare service to patients. They will ensure that streamlined administrative processes are implemented and followed which are focused on the patient and their individual needs. The Senior Patient Administrator will provide effective and efficient administrative support to the operational team. The successful candidate will also provide an administrative service in relation to matters relating to compliance with CERNER (Patient Administration System), data quality issues related to 18 week targets, cancer two week waits and using initiatives to find out answers to queries. The role will also involve providing support to the Junior Service Manager for the maintenance of the junior doctor rota, inputting shifts, cancellations & swaps and recording any gaps in the rota onto Patchwork. Management of consultant leave on Healthroster.

Responsibilities

• Provide effective and efficient administrative support to the operational team.
• Provide an administrative service relating to CERNER (Patient Administration System), data quality issues related to 18 week targets, cancer two week waits and related queries.
• Support the Junior Service Manager (JSM) for the maintenance of the junior doctor rota, inputting shifts, cancellations & swaps and recording any gaps in the rota onto Patchwork; manage consultant leave on Healthroster.
• Support JSM in maximizing the best use of clinical/non-clinical resources.
• Ensure any training issues are resolved and generate reports relating to CERNER at the request of the division.
• Monitor division indicators and take action to clear backlog; communicate CERNER issues to clinical/non-clinical staff.
• Submit shifts for bank staff onto Patchwork; manage inquiries in a timely, polite, professional and confidential manner, escalating as appropriate.
• Proactively manage patient pathways to ensure high standard of service delivery; use initiative when dealing with patients’ problems or when dealing with managers and consultants who may request patient information.
• Support in new staff induction; organise ID, training access, etc.
• Suggest improvements to systems and ways of measuring effectiveness of changes; collect data to measure performance of the department against objectives.
• Participate in regular team meetings and other relevant meetings (e.g., Patient Access) with preparation of Access pack.
• Organise and prioritise workload with minimal supervision; liaise with other departments and teams related to the patient care pathway and service delivery.
• Assist JSM in performing all clinic configurations on CERNER, including cancelling and amending clinics for annual leave, etc.

About the organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London. Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us "Good" in safety, effectiveness, care, and responsiveness, and "Outstanding" in leadership and resource use. We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

Equality, diversity and inclusion

We are committed to equal opportunities and believe that diversity drives innovation and excellence. As part of our dedication to equity, we actively welcome applications from individuals from the global majority, veterans and underrepresented communities. We value the unique perspectives and experiences that diverse teams bring and are committed to creating an environment where all voices are heard, respected, and empowered to succeed.

If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Advert closes on Sunday 28 Sep 2025.