Senior Ad Ops Solutions Specialist

Netflix; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading global entertainment service is seeking a Sr. Ad Ops Solutions Specialist in London. The role focuses on executing scalable campaign operations, troubleshooting campaign delivery issues, and optimizing processes. The ideal candidate has 4+ years of experience in Ad Tech/Operations and strong communication skills. This position offers an opportunity to work with global teams on impactful advertising solutions.

Qualifications

• 4+ years of experience in Ad Tech and/or Ad Operations.
• Deep knowledge of ad trafficking workflows.
• Hands-on experience with advertising platforms.

Responsibilities

• Execute scaled campaign operations through automation.
• Act as the primary technical escalation point for campaigns.
• Troubleshoot campaign delivery and quality issues.
• Perform QA on vendor work and identify improvement opportunities.

Skills

Ad Tech expertise

Communication skills

Technical documentation skills

Problem-solving skills

Tools

Ad Servers

CRM systems

QA/reporting systems

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

At Netflix, our mission is to entertain the world through stories shared at the right place and time. The Ad Operations team ensures efficient, scalable, and secure distribution of advertising across our platform. As a Sr. Ad Ops Solutions Specialist, you will help design, optimize, and support operational solutions that are globally impactful and locally relevant.

You will leverage NAS advanced automation to execute advertising campaigns at scale, provide expert operational troubleshooting to resolve issues affecting spend, and lead the testing of newly deployed Ad Connect features. This role is critical in maintaining quality, efficiency, and continuous improvement across our campaign operations.

In this role, you will:

• Execute scaled campaign operations through automation and structured workflows.

• Act as the primary technical escalation point for vendor-managed campaigns, resolving complex delivery and policy issues in coordination with cross-functional teams.

• Troubleshoot campaign setup, delivery, and quality issues, collaborating with Product and Engineering to resolve bugs and validate platform behavior.

• Perform QA on vendor work, identifying error trends, process gaps, and opportunities for operational improvement.

• Test new product features and tools, ensuring operational readiness for launches, and represent the Ad Ops team in UAT and feedback loops.

• Partner with Ad Ops Solutions Leads to analyze operational KPIs, support dashboard development, and recommend data-driven process improvements.

• Maintain and update training documentation for internal and vendor teams to ensure consistent knowledge across global operations.

• Identify and escalation systemic vendor issues, support upskilling efforts, and guide best practices across BPO operations.

• Share recurring workflow pain points with Product and Engineering to influence automation and tooling roadmap.

• Contribute to global operational initiatives, supporting testing, rollout, and optimization of new workflows and campaign formats.

• Represent Ad Ops Solutions in cross-functional technical discussions, clearly communicating delivery concerns, feature requests, or bugs.

The Ideal Candidate Has:

• 4+ years of experience in Ad Tech and/or Ad Operations, with a focus on campaign setup, troubleshooting, and quality control.

• Deep knowledge of ad trafficking workflows, including order/creative setup, monitoring, pacing, troubleshooting, and reconciliation.

• Hands‑on experience with advertising platforms and tools (e.g., Ad Servers, CRM, OMS, task management, QA/reporting systems).

• Demonstrated experience working with external vendors/BPOs, including process oversight, issue escalation, and QA.

• Proven ability to operate in ambiguous environments, simplify complex problems, and drive alignment across functions.

• Strong communication and technical documentation skills; high attention to detail.

• Experience working across global teams and time zones.

• Fluency in English; additional languages and experience working in international contexts are preferred.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal‑opportunity employer and celebrate diversity, recognizing that diversitybuilds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.