Senior Account Manager - Team Leader - Prepaid in England

Payments Recruitment; England; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a Senior Account Manager - Team Leader to oversee an account management team within the payments sector. This role requires excellent relationships with high-value clients and a track record in account management. You'll manage a small team while ensuring effective processes and exploring growth opportunities for clients. The position offers a competitive salary, hybrid working options, and the chance to make an impact in a dynamic environment.

Benefits

Bonus opportunities

Benefits package

Hybrid working model

Qualifications

• Proven track record in account/relationship management in a payments environment.
• Experience managing high-value key accounts.
• Strong analytical skills and data reporting abilities.

Responsibilities

• Manage high-profile client relationships as the main point of contact.
• Lead and develop a team of Account Managers to achieve targets.
• Identify growth opportunities for the team and clients.
• Ensure effective account management processes.
• Build and maintain relationships with key accounts.

Skills

Account management

Client services

Leadership

Relationship building

Analytical skills

Communication skills

Job description

Senior Account Manager - Team Leader - Payments

£55-60k basic + bonus & benefits

Hybrid working, London or Birmingham office plus working from home

Our client is an established international fin-tech with an impressive portfolio of payment products. Operating as an issuer and processor, we provide our wide customer base with a wide range of solutions which enable them to service their own customers successfully. Due to continued growth, we are keen to recruit a Senior Account Manager - Team Leader to join the business and take ownership of our Account Management team, whilst managing your own high-value portfolio. This role represents a great opportunity to jump into a player-manager role within a brilliant team.

• The role:

• manage a high-profile, high-value key client relationship, acting as the main relationship manager, point of contact and escalation point
• take ownership of a small team of Account Managers, manage & motivate, rain & develop, and ensure they are on track to achieve their own targets
• support the team to identify and develop any growth opportunities
• ensure the account management processes are effective, documented & meet the high standards our customers expect, delivering continuous improvement
• build & maintain a great relationship with clients, acting at a senior level to resolve issues, owning relationships with key/high-value accounts and/or supporting your team on these relationships
• communicate brilliantly with internal & external stakeholders
• organise regular client meetings, owning the contact plan
• performance monitoring of both your own clients & your teams performance
• develop & track KPI's across your team
• prepare & present regular reports to senior leadership

• About you:

• you are likely to have a good track record of account / relationship management, client services or customer success in a payments, acquiring, issuing, processing or prepaid environment
• experience of managing high-value, key accounts (central/local government experience is useful)
• great communication, leadership, team / people management, relationship building skills will be key
• remaining calm under pressure, you find solutions and resolve issues with your can-do attitude and team-player ethos
• risk identification & mitigation ability
• analytical and able to report, analyse and extract data
• proven track record in people management, obtaining their buy in & leading from the front
• customer focused, collaborative and a true team player
• adaptable and able to thrive in a heavily regulated & often complex client landscape
• highly motivated and lots of energy, you are keen to make an impact and deliver a fantastic customer experience