Senior Account Manager

Gi Group; Lowestoft; On-site; GBP 34,000 - 38,000; Full time

Job summary

A staffing solutions provider in the United Kingdom seeks a Multi-Site Senior Account Manager to oversee operations across multiple sites, ensuring KPIs are met. The ideal candidate will have proven experience managing teams, strong leadership skills, and a track record in client relationship management. This role features a competitive salary, bonus opportunities, and career development within a collaborative environment. If you thrive in challenging roles and are ready to make a significant impact, we want to hear from you.

Benefits

Competitive salary

Bonus

Career development opportunities

Collaborative team environment

Qualifications

• Proven experience managing multiple sites and teams with operational KPIs.
• Strong leadership and people management skills focused on training and motivating teams.
• Excellent client relationship management skills with effective communication.

Responsibilities

• Manage the delivery of operational KPIs across multiple contracts.
• Build strong relationships with key clients as an escalation point.
• Recruit, train, and motivate on-site teams.

Skills

Team management

Operational KPI delivery

Client relationship management

Financial acumen

Organizational skills

Job description

Multi-Site Senior Account Manager - Gi Group

East of England including Lowestoft

Salary: £34k - £38k + Bonus + Car Allowance + Award Winning Benefits

Are you a dynamic and driven professional with a passion for operational excellence, team development, and client satisfaction? We are seeking a Multi‑Site Senior Account Manager to lead the on‑site delivery of key performance indicators (KPIs) across a minimum of two and a maximum of four sites. This is a fantastic opportunity for someone who thrives in a challenging and fast‑paced environment while maintaining strong client relationships and delivering exceptional results.

Key Responsibilities

Operational Excellence

• Manage the delivery of operational KPIs and ensure the smooth running of multiple on‑site contracts.
• Build and maintain strong relationships with key clients as the escalation point for any issues.
• Ensure all Management Information (MI) reports and KPIs are prepared accurately and on time for weekly client reviews.

Team Leadership & Development

• Recruit, train, coach, and motivate your on‑site teams to deliver on KPIs and Service Level Agreements (SLAs).
• Conduct appraisals, create development plans, and foster a positive work culture with work/life balance.

Process & Compliance

• Ensure compliance with company standards and government regulations regarding temporary staff employment.
• Conduct site audits and ensure corrective actions are implemented for any administrative errors or issues.
• Maintain a robust out‑of‑hours rota to ensure site coverage at all times.

What We’re Looking For

• Proven experience managing multiple sites and teams, with the ability to deliver operational KPIs and SLAs.
• Strong leadership and people management skills, with a focus on training, coaching, and motivating teams.
• Excellent client relationship management and communication skills, acting as a trusted point of escalation.
• Financial acumen and experience managing budgets, projections, and cost controls.
• Exceptional organisational and problem‑solving skills, with the ability to work under pressure and meet deadlines.

What We Offer

• Competitive salary and benefits package.
• Opportunity to make a significant impact across multiple sites.
• A supportive and collaborative team environment.
• Career development opportunities within a growing organisation.

If you’re ready to take on a challenging and rewarding role where you can lead, inspire, and deliver excellence, we want to hear from you.