Senior Account Manager

Ecruit; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A growing IT and Telecoms company in Greater London is seeking a Senior Account Manager. This role involves managing a portfolio of clients, building strong relationships, and identifying growth opportunities. The ideal candidate has at least 2 years of experience in account management, great communication skills, and a proactive approach to client management. The position offers a hybrid work model with competitive benefits including a commission structure, training access, and generous holiday allowances.

Benefits

Competitive commission structure

Ongoing training and industry certifications

25 days holiday + bank holidays + birthday

Employee wellbeing benefits

Qualifications

• Minimum 2 years' experience in sales or account management within Telecoms and IT.
• Sound understanding of modern workplace solutions, ideally Microsoft-based.
• Excellent written and verbal communication skills.

Responsibilities

• Serve as the main point of contact for assigned clients.
• Build long-term relationships to support client success.
• Manage the entire customer journey from onboarding to renewals.
• Identify new opportunities within accounts to drive revenue.

Skills

Sales experience

Account management

Communication skills

Proactive and organized approach

Job description

Senior Account Manager – IT and Telecoms

Hybrid | Minimum 2 days / week in Leeds area or Stonehouse (Gloucester),

The Role

Do you thrive on building lasting relationships with clients? Are you confident navigating the world of Telecoms and IT to offer tailored solutions?

We're looking for an experienced and driven Account Manager / Senior Account Manager to join our growing team. If you're someone who enjoys working closely with clients, spotting growth opportunities, and collaborating with delivery teams, this role could be a perfect fit.

In this role, you'll manage a portfolio of clients across various sectors, acting as their go-to expert for all things Telecoms and IT. Your focus will be on maintaining strong, trusting relationships, understanding each client's unique needs, and identifying how our solutions can support their business objectives. You'll also be expected to bring in some new business through self-generated outreach or qualified leads from our marketing team.

Ready to make your mark? Send your CV.

Note:

Key Responsibilities

• Serve as the main point of contact for assigned clients.
• Build strong, long-term relationships to support client success.
• Understand each client's objectives and offer relevant IT and Telecoms solutions.
• Manage the entire customer journey—from onboarding to renewals.
• Identify new opportunities within accounts and drive additional revenue.
• Collaborate with internal teams to ensure service quality and smooth delivery.
• Maintain accurate records and report on client performance.

Company

We help businesses of all sizes use technology to create brilliant customer and colleague experiences; providing IT, communications and connectivity services. We are a company of 60 (and growing) employees that puts our team and support at the heart of everything we do.

Benefits

• Competitive commission structure with 100% accelerators
• Access to ongoing training and industry certifications
• 25 days holiday + bank holidays + birthday
• Perk box and employee wellbeing benefits

The Person

We'd love to hear from you if you have:

• At least 2 years' experience in a sales or account management role in the Telecoms and IT space
• A sound understanding of modern workplace solutions, ideally Microsoft-based
• Great communication skills, both written and verbal
• A proactive and organised approach to managing multiple accounts
• A natural drive to hit targets and keep clients happy