Senior Account Director - Retail

SAP; London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A top technology company in London is seeking an experienced Account Director to build and maintain strong customer relationships and drive sales innovation. The ideal candidate will have over 10 years of experience in sales or consulting within complex IT solutions, with strong skills in communication, project management, and customer engagement. This role offers competitive benefits and emphasizes a culture of inclusion and personal development.

Benefits

Constant learning opportunities

Skill growth benefits

Team that supports personal development

Qualifications

• 10+ years of experience in Sales or Consulting with complex business software/IT solutions.
• Proven ability to manage in highly complex organizations and apply risk-mitigation strategies.
• Strong program/project management and commercial/deal support skills.

Responsibilities

• Build strong, long-term customer relationships and drive innovation.
• Serve as end-to-end account owner and maintain senior client relationships.
• Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities.

Skills

Customer Orientation

Complex Problem Solving

Strategic Thinking

Effective Communication

Agile Methodology

Software as a Service (SaaS)

Account Governance

Sales Forecasting

Education

Bachelor's degree or equivalent

MBA preferred

Job description

Overview

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll do

• As an Account Director (AD) at SAP, you will be responsible for building strong, long-term customer relationships, driving customer innovation, delivering value via SAP solutions, and ensuring that customer business objectives are met.
• Serve as the end-to-end account owner and maintain senior client relationships
• Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
• Lead (virtual) account team and coordinate all roles across the customer
• Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells
• Utilize expert governance and stakeholder management skills
• Interpret consumption data and drive insights to action
• Orchestrate resources such as junior sales quota carriers as needed
• Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization

What you bring

• 10+ years of experience in Sales or Consulting with complex business software/IT solutions
• Bachelor’s degree or equivalent required (MBA preferred)
• Proven ability to manage in highly complex organizations and apply risk-mitigation strategies
• Strong program/project management and commercial/deal support skills
• Excellent verbal and non-verbal communication skills

Meet your team

• You will work closely with the SAP Market Unit leadership, account teams, and industry teams, as well as align with product/solution management teams/organization.
• You will also partner with other SAP leads to maximize customer success and drive insights into action

Skills you’ll use

• Professional Skills
• Customer Orientation
• Complex Problem Solving
• Strategic Thinking
• Creative Thinking
• Effective Communication
• Tech Industry & SAP General Skills
• Agile Methodology
• Process Improvement
• Software as a Service (SaaS)
• Cyber Security
• Key Performance Indicators (KPIs)
• SAP Cloud Suite Portfolio
• RISE and GROW with SAP
• SAP Corporate Strategy
• Role Specific Skills
• Competitive Positioning
• Relationship Building
• Partner Relationship Management
• Account Governance
• Customer Value Journey Alignment
• Account Strategy
• Customer Engagement
• Sales Forecasting
• Industry Knowledge
• Customer Value Proposition

Additional

#SAPCSCareers

Company overview and equality statement

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

Inclusion and equal opportunity

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careerssap.

Recruitment and policy notes

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI usage

AI Usage in the Recruitment Process: For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 436176 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid