Senior 2nd/3rd Line IT Engineer – Windows, AD & Cloud

Bristow Holland Ltd; Ipswich; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading IT service provider in Ipswich is looking for an experienced 2nd / 3rd Line IT Engineer to provide critical support for business systems. The ideal candidate will have proven experience in IT support, a strong understanding of Windows environments, and familiarity with Azure technologies. Responsibilities include troubleshooting escalated issues, managing Active Directory, and providing support for Microsoft 365. This role offers a collaborative work environment that values technical problem-solving and proactive enhancement of IT systems.

Qualifications

• Proven experience in a 2nd or 3rd line IT support role.
• Strong knowledge of Windows Desktop, Microsoft 365, and Active Directory.
• Hands-on experience supporting Windows Server environments.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls, switches).
• Experience working with Azure / cloud-based technologies, including Entra ID and Intune.

Responsibilities

• Act as a senior escalation point for 2nd and 3rd line support issues.
• Troubleshoot complex desktop, application, and infrastructure-related issues.
• Administer and support Active Directory and Entra ID.
• Provide advanced support for Microsoft 365 applications.
• Maintain and troubleshoot Windows Server environments.
• Support and diagnose issues across network infrastructure.

Skills

IT support

Troubleshooting

Networking fundamentals

Windows Server

Microsoft 365

Active Directory

Azure / cloud technologies

Technical communication

Job description

A leading IT service provider in Ipswich is looking for an experienced 2nd / 3rd Line IT Engineer to provide critical support for business systems. The ideal candidate will have proven experience in IT support, a strong understanding of Windows environments, and familiarity with Azure technologies. Responsibilities include troubleshooting escalated issues, managing Active Directory, and providing support for Microsoft 365. This role offers a collaborative work environment that values technical problem-solving and proactive enhancement of IT systems.