Seller Experience Specialist — Hybrid, Equity Eligible

TILT; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A cutting-edge e-commerce company based in London is looking for a Seller Experience Specialist to resolve complex seller issues and enhance communication. This full-time position has a hybrid work model, requiring collaboration with internal teams to improve seller experience. Key qualifications include 1+ years in customer-facing roles, familiarity with support tools, and a strong understanding of marketplace dynamics. This role offers a competitive salary in the range of £30K – £45K and an array of perks including equity options and generous leave policies.

Benefits

29 days off plus UK bank holidays

Birthday off

Share options

3% pension contribution

MacBook and tech budget

Gym membership

Free Deliveroo for late work

Qualifications

• 1+ years in a support, operations, or similar customer-facing role.
• Experience in a marketplace or tech startup is a plus.
• Comfortable with tools like Zendesk, Intercom, or similar ticketing systems.

Responsibilities

• Resolve complex issues end-to-end beyond basic FAQs.
• Act as a liaison between sellers and internal teams.
• Clarify complex situations in simple language.
• Take full responsibility for cases and outcomes.
• Contribute to the knowledge base and suggest improvements.

Skills

Experience in support or operations

System fluent

Data informed

Marketplace savvy

Clear, confident communicator

Tools

Zendesk

Intercom

Amplitude

Metabase

Job description

A cutting-edge e-commerce company based in London is looking for a Seller Experience Specialist to resolve complex seller issues and enhance communication. This full-time position has a hybrid work model, requiring collaboration with internal teams to improve seller experience. Key qualifications include 1+ years in customer-facing roles, familiarity with support tools, and a strong understanding of marketplace dynamics. This role offers a competitive salary in the range of £30K – £45K and an array of perks including equity options and generous leave policies.