Security Systems Service Engineer

CMS; United Kingdom; On-site; GBP 28,000 - 40,000; Full time

Job summary

A leading company in the security engineering sector is seeking a skilled professional to provide expertise in maintaining and repairing a variety of security systems, including CCTV and access control. The successful candidate will leverage their technical knowledge and problem-solving skills to deliver exceptional customer service while managing various site-based installations and repairs. Opportunities for professional development and ongoing training are available, ensuring a commitment to continuous learning and advancement in this dynamic field.

Qualifications

• Experience in repairing CCTV, access control, and intercom systems.
• Knowledge of health and safety standards.
• Understanding digital electronics principles and systems.

Responsibilities

• Provide technical expertise in fault finding and repairs of security systems.
• Diagnose issues with CCTV operating systems.
• Collaborate across departments and maintain technical knowledge through training.

Skills

Technical expertise

Fault finding

Customer service skills

Root cause analysis

Education

NVQ in Electronic Security

Tools

CCTV systems

Access Control systems

Windows Operating Systems

TCP/IP and network fundamentals

Job description

The purpose of the job is to provide professional engineering expertise and excellent internal and external customer service during the maintenance of a variety of CCTV, Intruder, Access Control Systems, and other security solutions, including some installation and commissioning. The main challenges of the job are deadline pressures, demand for thoroughness, customer service skills, and root cause analysis of faults to meet business requirements.

Job Responsibilities/Essential Functions

• Provide technical expertise in fault finding and repairs of a variety of PC/Network-based and analogue security systems, with a working knowledge of different high-end software packages.
• Diagnose and repair issues with CCTV operating systems, from small-scale systems to large multi-site installations with PC-based digital recorders.
• Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively troubleshoot faults.
• Liaise with higher-grade engineers as required.
• Provide emergency solutions outside of regular hours as specified on the departmental rota.
• Collaborate across departments to ensure the scope of work meets customer expectations.
• Participate in team meetings and contribute to business activities.
• Focus on personal development and performance, engaging in reviews and personal development plans.
• Maintain up-to-date technical knowledge through ongoing training.
• Operate according to business-specific applications and processes, including order submission, stock control, timesheet submission, and job closure. Travel between sites during the working day.

Skills, Qualifications, and Competencies

• NVQ in Electronic Security or equivalent experience; knowledge of Access control, CCTV, Intercom, and Intruder systems.
• Knowledge of Windows Operating Systems.
• Understanding of digital electronics principles and systems, with good knowledge of health and safety standards.
• Proficiency in digital electronics and electrical systems.
• Microsoft OS knowledge and familiarity with TCP/IP and network fundamentals.

Terms and conditions include requirements for overtime, call-out duties, and adherence to working regulations, with details on pay range, hours, and optional overtime.

Please note that if you are not a passport holder of the country for the vacancy, you might need a work permit.

All applications should be made via the 'Apply now' button. Created on 16/07/2025 by TN, United Kingdom.