Security Support Specialist

TRM Labs; United Kingdom; Remote; GBP 30,000 - 50,000; Full time

Job summary

A leading blockchain intelligence firm in the United Kingdom is seeking a dedicated Technical Support Specialist. This role involves providing operations support for cloud environments and assisting with the secure integration of applications. The ideal candidate will have over two years experience, a strong customer service background, and familiarity with device management software. Join a mission-driven team making a real-world impact in safety and security.

Benefits

Generous PTO

Parental Leave

Flexible working hours

Qualifications

• Experience supporting applications, desktop and mobile devices.
• Ability to distill a technical topic for a wide audience.
• Awareness of compliance frameworks like SOC2, ISO 27001.

Responsibilities

• Provide operations support for cloud environments.
• Develop and maintain technical support knowledge base.
• Assist with secure integration of cloud applications.

Skills

Customer service proficiency

Risk-based decision making

Technical communication

Device management knowledge

Familiarity with Google Workspace

Foundational networking knowledge

Education

2+ years providing technical support

Tools

Jamf

Microsoft Intune

Google Workspace

Microsoft Azure

Job description

Overview

TRM Labs is a blockchain intelligence company committed to fighting crime and creating a safer world. By leveraging blockchain data, threat intelligence, and advanced analytics, our products empower governments, financial institutions, and crypto businesses to combat illicit activity and global security threats. At TRM, you'll join a mission-driven, fast-paced team made up of experts in law enforcement, data science, engineering, and financial intelligence, tackling complex global challenges daily. Whether analyzing blockchain data, developing cutting-edge tools, or collaborating with global organizations, you'll have the opportunity to make a meaningful and lasting impact.

The impact you will have:

• Provide operations support for cloud environments, SaaS applications, and related information security technology assets
• Deploy endpoints to our remote workforce
• Develop and maintain technical support/knowledge base
• Develop Service Level Agreements to set expectations and measure performance
• Develop and optimize installation, operations, and configuration procedures
• Assist with the secure integration of cloud applications and infrastructure
• Assist with implementing highly-available hardware and software systems across multiple operating systems.
• Support the rollout and enforcement of security policies such as IAM, IGA and endpoint protection.

What we’re looking for

• Experience supporting applications, desktop and mobile devices, and related IT infrastructure solutions in a cloud-only organization
• A long history of providing excellent customer service
• Experience applying a risk-based approach to decision making
• Ability to distill a technical topic down for a wide audience
• 2+ years of experience providing top-tier technical support in a dynamic and fast-paced organization
• Familiarity with device management software (Jamf, Microsoft Intune, etc.)
• Experience supporting Google Workspace
• Exposure to Microsoft Azure services (e.g. Entra ID, Intune, VMs, etc.)
• Awareness of compliance frameworks such as SOC2, ISO 27001, UK Cyber Essentials
• Foundational networking knowledge (e.g. TCP/IP, firewalls, VPNs).

About the Team

• The culture of our team is built on mutual respect, where everyone's opinion is valued and heard.
• We prioritize flexibility and efficiency, always seeking smarter ways to work without compromising quality.
• Transparency is at the heart of how we operate, both within the team and with the business, as we focus on clearly communicating and addressing cyber risks.
• Our collaborative approach ensures that we not only mitigate these risks but also align our efforts with business goals to protect and drive success.

Time Zone

• Central European Summer Time (CET - GMT+2)

Life at TRM Labs

Leadership Principles

Our Leadership Principles shape everything we do—how we make decisions, collaborate, and operate day to day.

• Impact-Oriented Trailblazer – We put customers first, driving for speed, focus, and adaptability.
• Master Craftsperson – We prioritize speed, high standards, and distributed ownership.
• Inspiring Colleague – We value humility, candor, and a one-team mindset.

Accelerate your Career

At TRM, you’ll do work that matters—disrupting terrorist networks, recovering stolen funds, and protecting people around the world. You will:

• Work alongside top experts and learn every day.
• Embrace a growth mindset with development opportunities tailored to your role.
• Take on high-impact challenges in a fast-paced, collaborative environment.
• Thrive in a culture of coaching, where feedback is fast, direct, and built to help you level up.

What to Expect at TRM

TRM moves fast—really fast. We know a lot of startups say that, but we mean it. We operate with urgency, ownership, and high standards. As a result, you’ll be joining a team that’s highly engaged, mission-driven, and constantly evolving.

To support this intensity, we’re also intentional about rest and recharge. We offer generous benefits, including PTO, Holidays, and Parental Leave for full time employees.

That said, TRM may not be the right fit for everyone. If you\u2019re optimizing for work life balance, we encourage you to:

• Ask your interviewers how they personally approach balance within their teams
• Reflect on whether this is the right season in your life to join a high-velocity environment
• Be honest with yourself about what energizes you—and what drains you

We’re upfront about this because we want every new team member to thrive—not just survive.

The Stakes Are Real

Our work has direct, real-world impact:

• Jumping online after hours to support urgent government requests tracing ransomware payments.
• Delivering actionable insights during terrorist financing investigations.
• Collaborating across time zones in real time during a major global hack.
• Building new processes in days, not weeks, to stop criminals before they cash out.
• Analyzing blockchain data to recover stolen savings and dismantle trafficking networks.

Thrive as a Global Team

As a remote-first company, TRM Labs is built for global collaboration.

• We cultivate a strong remote culture through clear communication, thorough documentation, and meaningful relationships.
• We invest in offsites, regional meetups, virtual coffee chats, and onboarding buddies to foster collaboration.
• By prioritizing trust and belonging, we harness the strengths of a global team while staying aligned with our mission and values.

Join our mission!

We’re looking for team members who thrive in fast-paced, high-impact environments and love building from the ground up. TRM is remote-first, with an exceptionally talented global team. If you enjoy solving tough problems and seeing your work make a difference for billions of people, we want you here. Don’t worry if your experience doesn’t perfectly match a job description— we value passion, problem-solving, and unique career paths. If you’re excited about TRM’s mission, we want to hear from you.

Recruitment agencies

TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company without a signed agreement.

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