Security Specialist

Vectra; Greater London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading company in cybersecurity is seeking a dedicated Security Specialist in the Greater London area. This role involves building strong customer relationships and serving as a trusted advisor for Managed Detection and Response (MDR) customers. The ideal candidate will have a solid understanding of network security and excellent communication skills. Responsibilities include providing technical guidance, educating customers on the company's platform, and driving product adoption. This position offers competitive compensation and valuable benefits.

Benefits

Comprehensive total rewards package

Health care insurance

Retirement savings plans

Generous time away from work

Qualifications

• Experience in a customer-facing role within enterprise software.
• Track record of building successful relationships with technical teams.
• Solid understanding of network security and related software.

Responsibilities

• Build strong customer relationships with a focus on technology.
• Serve as a trusted advisor for Managed Detection and Response customers.
• Educate customers on Vectra products and services.

Skills

Network security

Communication skills

Customer service

Project management

Analytical skills

Bash scripting

Python programming

PowerShell scripting

Education

Bachelor's degree in Computer Science or related field

Tools

Vectra SentinelOne

Microsoft Defender

CrowdStrike

Job description

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud SaaS identity and data center networks in a single platform. Powered by patented Attack Signal Intelligence it empowers security teams to rapidly prioritize investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information visit .

The Role

The Security Specialist builds strong customer relationships with a deep focus on technology. Their expertise empowers customers to succeed and connect and collaborates with the customer as well as multiple internal are seeking a dedicated Security Specialist in Dublin to join our growing team reporting directly to the Director of Professional Services based in Texas. Youll use your deep security knowledge to become a trusted advisor for our Managed Detection and Response (MDR) customers as well as onboarding customers into our MDR / MXDR offerings.

At a Glance

A Security Specialist is the main point of contact fostering positive customer experiences throughout their Vectra MDR journey. They solve issues provide technical guidance and support customers and internal teams in enhancing the value of Vectra products and services. Security Specialists love monitoring industry trends staying updated on MDR standard processes and educate customers on Vectras platform and services as well as driving deep integration of Vectra Cognito into customer workflows collaborate on renewal strategies and develop programs to increase product adoption. It is vital to be successful in this role to keep an eye on and report back on key success drivers to measure customer satisfaction health score and product usage.

What Will Impress Us

• Solid understanding of network security enterprise software and security product lines (firewalls SIEM )
• Excellent verbal and written communication skills to connect with customers at all levels.
• Track record of building successful relationships with senior leaders and technical teams.
• A genuine desire to deliver exceptional customer service and drive customer success.
• Some experience in a customer-facing role within enterprise software (CSM TAM Sales Engineering etc.)
• Demonstrable experience with Vectra SentinelOne Microsoft Defender or CrowdStrike or similar technologies.
• Experience supporting high-touch enterprise customers (Fortune 500 or similar)
• Project management skills with a keen eye for detail
• Strong analytical negotiating and influencing skills
• Bachelors degree or equivalent experience in Computer Science or related field

What would impress us even more would be some coding experience in Bash Python Powershell or APIs and some open-source development experience.

Sounds like this could be a match We are looking forward to receiving your application!

Vectra provides a comprehensive total rewards package that supports the financial physical mental and overall health of our employees and their families. Compensation includes competitive base pay incentive pla n eligibility and participation in the employee equity plan (stock options). Specific benefits offered var ies by location but commonly in clude health care insurance income protection / life insurance access to retirement savings plans behavioral & emotional wellness services generous time away from work and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.

Key Skills

• CCTV
• Low Voltage
• Network Management
• IDS
• Computer Networking
• Field Service=
• ICD Coding
• Military Experience
• Security
• Security System Experience
• Information Security
• Troubleshooting