Security Service Manager

HP4 Recruitment Ltd; Milton Keynes; On-site; GBP 46,000 - 55,000; Full time

Job summary

A reputable security service provider in Milton Keynes is seeking an experienced Service Manager for their Service Department. This pivotal role requires leadership of service teams and oversight of security system delivery, compliance, and performance. The ideal candidate will have a strong technical background and proven experience in service management within NSI-regulated environments. The position offers a competitive salary of up to £55K plus benefits including a company car or allowance, annual leave, and more.

Benefits

Competitive salary

Company car or car allowance

23 days annual leave plus bank holidays

Company pension scheme

Employee Assistance Programme (EAP)

Employee discount benefits

Qualifications

• Proven experience as a Service Manager or Senior Service Operations Manager.
• Strong technical background in security systems including CCTV, Intruder Alarms, and Access Control.
• Experience working within NSI or regulated security environments.

Responsibilities

• Lead, manage, and develop service engineers, helpdesk, and service coordination teams.
• Ensure achievement of SLA, KPI, PMV, and productivity targets.
• Act as the Nominated Technical Manager within an NSI-regulated environment.
• Provide senior-level technical escalation support (remote and on-site).
• Drive recurring service revenue and improve operational efficiency.

Skills

Leadership

Technical knowledge of security systems

Communication

Commercial awareness

People management

Job description

Service Manager - Security Systems

Location: Milton Keynes

Salary: 55K + Car / Car Allowance + Full Benefits Package

Overview

We are recruiting an experienced Service Manager to take full senior leadership responsibility for the Service Department at an established NSI Gold security installer.

This is a key role overseeing service delivery, technical standards, NSI compliance, and overall service performance across a portfolio of security systems.

Based at the firm’s newly established offices, this position offers an excellent working environment and the opportunity to play a pivotal role in shaping service operations, customer satisfaction, and recurring revenue growth.

Key Responsibilities

• Lead, manage, and develop service engineers, helpdesk, and service coordination teams
• Ensure achievement of SLA, KPI, PMV, and productivity targets
• Act as the Nominated Technical Manager within an NSI‑regulated environment
• Provide senior‑level technical escalation support (remote and on‑site)
• Drive recurring service revenue and improve operational efficiency
• Act as the senior escalation point for key security clients
• Manage day‑to‑day people matters including holidays, sickness, and attendance
• Work closely with the Head of HR on wider people and performance processes
• Maintain high technical, compliance, and customer service standards

Candidate Profile

• Proven experience as a Service Manager or Senior Service Operations Manager
• Strong technical background in security systems including CCTV, Intruder Alarms, and Access Control
• Experience working within NSI or regulated security environments
• Commercially aware, hands‑on leader with excellent people management skills
• Confident communicator able to engage with engineers, clients, and senior stakeholders

Salary & Benefits

• Competitive salary up to 55K
• Company car or car allowance
• 23 days annual leave plus bank holidays
• Company pension scheme
• Employee Assistance Programme (EAP)
• Employee discount benefits