Security Service Engineer

Cento; City Of London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A security solutions company seeks a Security Service Engineer for a site-based position in Central London. This role focuses on maintaining enterprise-level security systems, requiring DV clearance. Candidates must have knowledge of C-Cure, Gallagher, and Synergy, along with strong customer service skills. The position offers a competitive salary of £45,000 - £50,000 plus overtime opportunities and no callout rota.

Benefits

Annual train ticket

Overtime opportunities

Ongoing manufacturer training

Qualifications

• Must hold or be able to achieve DV Developed Vetting (minimum SC clearance).
• Proven experience working with enterprise-level security systems.
• Experience in a security service engineering role (site-based or enterprise environments).
• Familiarity with complex, integrated security systems.

Responsibilities

• Provide reliable and effective service at all times.
• Maintain professional standards of communication and presentation.
• Undertake planned preventative maintenance and testing.
• Liaise with internal teams and external stakeholders.

Skills

Knowledge of C-Cure

Knowledge of Gallagher

Knowledge of Synergy

Strong customer service skills

Ability to work independently

Organised and methodical

Flexible and proactive attitude

Job description

Overview

Security Service Engineer (Site-Based) – London (Westminster to Embankment, static site)

Job Type: Full Time | Travel: Travel to and from static site (annual train ticket provided) | Salary: £45,000 - £50,000 basic + overtime opportunities

Package

• £45,000 - £50,000 base salary
• Annual train ticket provided (site-based role)
• Overtime available (as required)
• No callout rota
• Ongoing manufacturer training

About The Role

This site-based role will focus on maintaining, supporting, and servicing enterprise-level security systems across a high-profile location in Central London. Working Monday to Friday (40 hours per week), the position offers overtime when required but does not involve a callout rota.

The role requires a proactive, technically capable engineer with strong enterprise system knowledge, including C-Cure, Gallagher, and Synergy, and the ability to obtain DV clearance (minimum SC). Manufacturer training will be provided.

Duties and Responsibilities

General

• Provide a reliable, courteous, and effective service at all times.
• Maintain professional standards of communication and presentation on site.
• Ensure service visits are closed/updated via the helpdesk.
• Deliver consistently high levels of performance, demonstrating a flexible and positive approach.
• Adhere to company policies, procedures, and management systems.
• Undertake any additional duties required to deliver excellent service to the client.

Site-Based

• Day-to-day service, maintenance, and support of integrated access control and security systems (C-Cure, Gallagher, Synergy).
• Assist with system upgrades, enhancements, and project works as required.
• Carry out planned preventative maintenance and testing.
• Support the security infrastructure across the site to ensure compliance and uptime.
• Liaise with internal teams and external stakeholders to ensure smooth system operation.

What You'll Need

• Must hold or be able to achieve DV Developed Vetting (minimum SC clearance).
• Proven experience working with enterprise-level security systems.
• Knowledge of C-Cure, Gallagher, and Synergy essential.
• Organised, methodical, and able to work independently on a static site.
• Strong customer service and communication skills.
• Flexible, proactive, and team-oriented.

Education/Experience

• Previous experience in a security service engineering role (site-based or enterprise environments).
• Familiarity with complex, integrated security systems.
• Ability to troubleshoot and repair access control and related systems.
• Additional knowledge of CCTV, networks, or perimeter detection desirable