Security Receptionist | West London NHS Trust

West London Mental Health Trust; Southall; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare provider in Southall is seeking applicants for security and administrative roles, ensuring the safety of units and managing visitor processing. Candidates will work on various shifts including long days and nights, maintaining confidentiality while providing essential support in a diverse healthcare environment.

Responsibilities

• Operation of Security Doors.
• Issuing and recording Security items to staff members.
• Maintaining accurate records of times Service Users/Visitors enter and exit the unit.
• Booking in and out Visitors to the Unit.
• Assistance with the Search process for all Visitors and Service Users.
• Ensuring Security of the Unit is never compromised.
• Processing incoming and outgoing mail.
• Dealing with general telephone inquiries from internal and external parties.

Job description

Overview

The West London Health Trust NHS (Forensic Service) consists of 3 main forensic receptions which range from Men’s/Adolescent Low-Medium Secure and a Woman’s Enhanced Medium Secure Unit all of which are located on the St Bernard’s Hospital site. The successful applicant will be expected to work in all 3 Sister Receptions with a combination of Day and Night rotational basis in order to provide a wide range of Security, Reception and Administrative duties.

Shifts

• Long Days – 06:30 – 21:30hrs
• Cross Shift – 09:30 – 20:00hrs
• Flexi Shift – Hours are dependent on needs of the Service
• Night Shift – 21:10 – 07:00

Responsibilities

• Security duties will include:
• Operation of Security Doors
• The issuing and recording of Security items to staff members working within the units.
• Accounting for all Security items via audits at the beginning and the end of each shift.
• Maintaining an accurate record of the times Service Users /Visitors enter and exit the unit.
• Booking in and out Visitors to the Unit in accordance with our Visitor Policy.
• Assistance with the Search process for all Visitors and Service Users.
• Ensuring the Security of the Unit is never compromised.
• Maintaining confidentiality at all times.

Administrative duties

• Processing incoming and out going mail.
• Approve/ review booking requests for all Visitors via the online Exchange booking in system
• Accepting and redistributing delivers.
• Dealing with general telephone inquiries from internal and external parties.
• Providing an information service to Service Users, Visitors and Staff.
• General office duties.

About the Trust and role context

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Application information

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached. The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Closing date: This advert closes on Tuesday 16 Sep 2025