Security Receptionist

Kent and Medway Mental Health NHS Trust; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional mental health organization in Maidstone is looking for a Band 3 Security Receptionist to efficiently manage and secure the reception area. Responsibilities include identity checks, maintaining visitor records, and liaising with various departments. Strong communication skills and attention to detail are essential. Candidates should have IT literacy and an understanding of mental health services. This position offers an opportunity to contribute positively to mental health care.

Qualifications

• Experience in a role with similar pressures and demands.
• High attention to detail and ability to use judgement as per policies.
• Ability to communicate professionally in person and over the telephone.

Responsibilities

• Ensure secure operation of the reception area.
• Conduct identity checks for all individuals entering/exiting the unit.
• Direct visitors on prohibited items before entering secure areas.
• Maintain records of staff and visitors.
• Report potential security breaches to the Head of Security.

Skills

IT Literate

Communication skills

Attention to detail

Knowledge of Microsoft Software

Ability to work under pressure

Ability to prioritize workload

Knowledge of mental health services

Job description

An exciting opportunity has arisen for a Band 3 Security Receptionist to join our busy team at the Trevor Gibbens Unit in Maidstone.

As a key member of the Reception Team, you will be responsible for ensuring the efficient and secure operation of the reception area. Your duties will include carrying out all tasks in line with the Unit's Security and Reception procedures, maintaining effective monitoring processes, using security resources and equipment and reporting any discrepancies to the Head of Security.

Liaise with all wards and departments on various security and reception matters, along with composing and circulating necessary e-mails once approval is sought from the Head of Security and Security On Call out of hours.

Main duties of the job

• Present a professional and courteous image to all patients, staff and visitors entering and exiting the unit.
• Ensure an identity check takes place for all persons wishing to enter or exit the unit, and compliance with relevant security equipment, including regular checks of alarms and radios.
• Maintaining responsibility for the Reception Desk, airlock system and monitor.
• Ensure that only authorised visitors are granted admission to the unit, and all records of staff and visitors are kept up to date.
• Ensure that all visitors are directed to and reminded of prohibited items before they enter the airlock/secure areas.
• Ensure all visitors and returning patients are searched in accordance with secure guidelines.
• Ensure that any potential security breach is reported to the Head of Security, or Out of Hours Security On Call.

About us

We are the Kent and Medway Mental Health NHS Trust. We care for the mental health and wellbeing of people across Kent and Medway. Our teams support adults with a wide range of mental health needs. Because we cover the whole county and both hospital and community settings, we can make care more joined up and easier to access for the 1.8 million people of Kent and Medway. Rated 'Good' by the CQC, we care for over 2,000 people in our hospitals and 54,000 in the community each year.

Our vision is simple: We are here to help communities not just live with mental illness, but live well. It's why we're passionate about working with communities to make mental health care better for everyone. And everything we do is guided by our values caring, inclusive, curious and confident.

Join us - if you share our passion for better mental health care and want to be part of a team that's doing well together.

Our mission is what we set out to do every dayWe deliver brilliant care through brilliant people

Our vision is where we want to be in the futureTo provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.

Check out our recruitment videos Recruitment - YouTube

Job responsibilities

Please see the attached job description for full details of the main duties and responsibilities of the role.

Person Specification

Training, Qualifications and Registration

• IT Literate
• Experience in a role which requires similar pressures and demands

Experience

• Communication with a range of people on a range of matters in an appropriate manner
• High attention to detail and be able to use own judgement in accordance with policies and procedures
• Knowledge of Microsoft Software
• Knowledge of mental health services

Knowledge and Skills

• Ability to communicate professionally in person and over the telephone
• Ability to prioritise workload and work under pressure. Work may not be routine throughout the day.
• Work as part of a team and autonomously when needed
• Punctual and flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.