Security Operations Manager - Retail Excellence

Mitie Group plc.; Newcastle upon Tyne; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading security service provider in Newcastle upon Tyne is seeking a Security Operations Manager to ensure the delivery of high-quality security services. You will manage a portfolio of retail stores, oversee recruitment, and implement effective training programs. The role demands excellent organizational skills and a confident approach to customer service, along with compliance and performance monitoring. The ideal candidate should possess a frontline SIA licence and a full UK driving licence.

Qualifications

• Proven experience in delivering high-quality customer service.
• Strong understanding of Service Level Agreements (SLAs).
• Hold and maintain a current frontline SIA licence.
• Proven track record in interviewing and selecting applicants.

Responsibilities

• Maintain and promote the brand and reputation by delivering security services.
• Manage a portfolio of retail stores ensuring all hours are covered.
• Conduct regular visits to establish and maintain strong working relationships.
• Deliver results that meet or exceed budgetary and service delivery targets.

Skills

Organizational skills

Customer service

Analytical skills

Communication

Team management

Education

Frontline SIA licence

Full UK driving licence

Tools

CCTV systems

Access control systems

Job description

A leading security service provider in Newcastle upon Tyne is seeking a Security Operations Manager to ensure the delivery of high-quality security services. You will manage a portfolio of retail stores, oversee recruitment, and implement effective training programs. The role demands excellent organizational skills and a confident approach to customer service, along with compliance and performance monitoring. The ideal candidate should possess a frontline SIA licence and a full UK driving licence.