Security Operations Manager

Mitie; Tendring; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider is seeking a Security Operations Manager to oversee a diverse security force in a regulated port environment. The role involves ensuring compliance with DFT recommendations, managing budgets, and implementing security measures. The ideal candidate will have strong leadership and communication skills, as well as proven experience in security project management. This position offers an opportunity to enhance operational efficiency and ensure the safety of the facility.

Qualifications

• Expertise in a leadership role in a regulated environment.
• Detailed knowledge of operational practices and statutory documents.
• Proven experience of security project management.

Responsibilities

• Manage security operations in compliance with DFT and Port standards.
• Establish organizational structure for threat identification and crisis management.
• Review and implement measures for performance against business-critical criteria.

Skills

Leadership skills

Risk management

Communication skills

Security project management

Job description

Job Summary

Responsible for the day to day management of a large and varied security guard force and other non-security operatives within a highly regulated port related environment; to the requirements of the Maritime Security & Resilience Division (MSRD) of the Department for Transport and the ISO 28000 security management system. Responsibilities include producing and reviewing risk assessments, ensuring continual improvement, reviewing customer requirements and implementing improvement, and ensuring staff understand port security and policies. This includes providing advice and instruction to both security and non-security trained staff, preparing and delivering safety and security awareness training, conducting security drills and inspections, and preparing reports with debriefings.

Main duties

• Management of security operations in compliance with DFT and Port requirements, identifying operational impacts of process changes, new directions, or audit recommendations; agree and implement appropriate actions including assessment of resourcing implications and facility enhancements.
• Establishing the organizational structure and management systems required for threat identification, risk management, crisis management, employee accountability, and security of the facility.
• Ensure service delivery levels are appropriately maintained; make and implement recommendations to improve standards, service and productivity on short and medium term timescales.
• Review, develop and implement measures to inform Security and non-Security personnel how they are performing against business-critical criteria; maintain control and ensure on-time and quality delivery of security-related projects through effective planning and liaison with the Port, including development of SLAs, KPIs, and SOPs where appropriate.
• Ensure that actions from health and safety inspections, risk assessments/accidents are addressed; meet with Health and Safety representatives quarterly to ensure issues are acknowledged and dealt with appropriately.
• Manage the Security budget using available tools to improve service and cost effectiveness; participate in projects and working parties and perform duties outside standard remit for development as required by the Company.
• Follow Group and company policies and procedures; report deficiencies in systems, equipment, or training needs; ensure proper use of PPE and that staff act professionally; attend and report for client and Mitie meetings; ensure site is fully staffed and that security and non-security staff are trained for their roles with ongoing training.

Person Specification

To demonstrate expertise in a leadership role in a regulated aviation, maritime or land transport related environment, with demonstrable leadership and people management skills in security leadership roles, preferably with experience of other sectors.

To demonstrate detailed knowledge and understanding of operational practices, procedures and the statutory documents governing security requirements in the Maritime sector, plus an understanding of the risks transport security is posed with.

The successful candidate will have proven experience of security project management and leading teams in a customer-facing environment. Experience of using data to understand and interpret trends. Candidates must have strong interpersonal and communication skills with a sense of urgency, the ability to absorb various technical data, prioritise, and make sound decisions based on the information learned.