Security Administration Officer

Mitie Group plc.; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service management provider in the United Kingdom is seeking individuals to provide managerial support and governance. The role involves overseeing operational processes, ensuring compliance and data accuracy, and engaging effectively with clients. Candidates should have strong communication skills, a proactive attitude, and experience in managing financial transactions as well as system security protocols. This position may involve occasional travel as required.

Qualifications

• Experience in managing system security protocols and compliance.
• Previous client-facing responsibilities are desirable.
• Experience in financial transactions and billing management.

Responsibilities

• Provide oversight and governance of operational processes.
• Support client engagement through effective communication.
• Deliver performance analysis to identify risks and opportunities.

Skills

Strong communication and interpersonal skills

Proactive and self-motivated

Strong organizational skills

Ability to work under pressure

High attention to detail

Tools

Beeline

Rostering systems

Job description

Job objectives and responsibilities The role provides management support and governance across the account, ensuring robust controls, compliance, accurate reporting, and effective operational coordination. Acting as a key link between operational teams, management, and clients, the role supports performance delivery, risk management, and continuous improvement.

Responsibilities

• Provide oversight and governance of operational processes, ensuring compliance with contractual, security, and internal requirements.
• Lead the coordination and delivery of PEN testing activities, ensuring schedules are maintained, outcomes are tracked, and client reporting is completed.
• Maintain governance of CCTV access controls, ensuring Privilege Role Holders are accurately recorded and managed in line with policy.
• Oversee system compliance, including Beeline and other operational platforms, ensuring data accuracy and adherence to agreed processes.
• Ensure leavers' processes are completed fully and correctly, maintaining security, compliance, and audit readiness.
• Provide operational oversight of billing activities, including branch cover, ad hoc works, purchase orders, and submissions, ensuring accuracy and timeliness.
• Support client engagement through effective reporting, communication, and issue resolution, including complaint management.
• Support the management of specialist resource pools, including planning, scheduling, and communication.
• Deliver performance analysis across the account, identifying trends, risks, and opportunities for improvement.
• Maintain and oversee key operational trackers and management information to support decision‑making.
• Occasional travel may be required to support site mobilisations and contract transitions subject to operational need.

Person Specification

• Strong communication and interpersonal skills to support cross‑functional team requirements and client interactions.
• Proactive, self‑motivated, and adaptable, with a willingness to learn and improve processes.
• Ability to work under pressure, manage competing priorities, and adhere to deadlines.
• Strong organisational and time‑management skills to handle multiple tasks effectively.
• Solid understanding of system security protocols and compliance, particularly with PEN testing and CCTV management.
• Proficiency in data management systems (e.g. Beeline, billing).
• High level of accuracy and attention to detail, particularly in maintaining trackers and handling billing tasks.
• Previous experience in a role involving system management and/or client‑facing responsibilities.
• Experience with client reporting, data accuracy, and document preparation for reviews.
• Experience using rostering systems.
• Responsibility for managing financial transactions for the account including billing and debt management.
• SIA licence preferred, with the opportunity for the successful candidate to obtain the licence following appointment.