Secretary/Administrator

NHS; Swindon; On-site; GBP 20,000 - 25,000; Part time

Job summary

A small medical practice in Swindon is looking for a Medical Secretary/Administrator. The role entails producing high-quality medical correspondence, managing electronic filing, and responding to patient and GP queries. A flexible working pattern is required, along with good IT and touch typing skills. Knowledge of medical terminology and experience in primary care is essential. Join a friendly team contributing to efficient patient care.

Qualifications

• Candidates must have good IT and touch typing skills.
• Knowledge of medical terminology is required.
• Experience of working in primary care is essential.

Responsibilities

• Produce accurate medical correspondence including letters using typing systems.
• Develop reports using computer software.
• Organise and prioritise workload to meet deadlines.
• Respond to telephone enquiries while maintaining confidentiality.
• Handle queries from patients and healthcare professionals.

Skills

Good IT skills

Touch typing skills

Knowledge of medical terminology

Experience in primary care

Knowledge of SystmOne

Job description

Cricklade Surgery are looking to recruit a Medical Secretary/Administrator to join our team. This post is 24 hours per week. Working pattern to be discussed at interview. Must be flexible to provide holiday and sickness cover when required. Candidates to possess good IT and touch typing skills; knowledge of medical terminology is required.

Main duties of the job

There may be a requirement to carry out other tasks; dependent upon factors as workload and staffing levels. Practice policies and protocols should be followed. Strict confidentiality should be maintained.

Process referral letters to secondary care and other healthcare providers in accordance with practice procedures.

Manage electronic filing, ensuring accurate and timely processing, sending, and storage of correspondence.

Handle medical reports for insurance companies and private work.

Undertake photocopying, scanning, and filing of documents to maintain accurate records.

Send correspondence regularly and be our lead for our PPG members and unpaid carers.

Website/newsletter management

Comply with confidentiality and data protection standards.

Respond promptly to enquiries from GPs, and other members of the practice team via electronic systems and email.

Communicate effectively with stakeholders to support efficient patient care and administrative processes.

Communications handled professionally and sensitively.

About us

We are a small friendly practice across two sites. We also have a GP surgery in Ashton Keynes which we open every Wednesday from 10.30-13.30.

We use SystmOne.

We are also a dispensing practice.

Job responsibilities

To produce accurate, high quality medical correspondence including letters and other documents as required using audio/copying typing and word processing systems.

To develop and create reports using computer software.

Use own initiative to organise and prioritise workload ensuring that deadlines are met.

Sometimes you will need to respond to telephone enquiries. Maintain strict confidentiality at all times.

Record accurate messages and follow them up appropriately.

Deal with queries raised by patients, relatives, GPs or other healthcare professionals internally and externally to the hospital.

Receiving, prioritising and organising appropriate action/distribution of incoming and outgoing correspondence (including e-mail and tasks).

To be a point of contact for referral into the service. Tracking referrals and making sure all routine, urgent and 2WW's are dealt with using the choose and book system.

Scanning incoming correspondence onto the system and action accordingly.

Recognise the importance of maintaining strict confidentiality in respect of information regarding patients and adhere to the Data Protection Act.

To comply with Health and Safety Policies, reporting all accidents and incidents to the appropriate manager.

Person Specification

Experience

• Experience of working in primary care,
• Medical Terminology,
• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.