Secondary Outreach Support Officer

Step Teachers; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dedicated education service is seeking a Secondary Outreach Support Officer to help vulnerable pupils reintegrate into mainstream education. This full-time role involves mentoring, liaising with schools, and collaborating with external services to ensure positive outcomes for pupils. Ideal candidates will possess strong communication skills, a QTS, and have experience working with vulnerable populations. The position offers competitive pay and access to exclusive benefits including discounts and well-being services, starting January 2026.

Benefits

Discounted high street shopping

Travel offers

Gym memberships

Qualifications

• Experience working with vulnerable pupils supporting inclusion in education.
• Ability to manage a caseload and maintain accurate documentation.
• Medically fit and capable of using Positive Handling techniques.

Responsibilities

• Support pupils at risk of exclusion to reintegrate into mainstream education.
• Provide mentoring and action planning for pupils.
• Liaise with school staff to improve inclusion for vulnerable pupils.
• Collaborate with professionals for coordinated support.

Skills

Communication skills

Organizational skills

Building relationships

Knowledge of child protection procedures

Education

Qualified Teacher Status (QTS)

Job description

Secondary Outreach Support Officer – Full-time, term-time only, starting January 2026 This is an exciting opportunity for a committed professional to join a service dedicated to supporting vulnerable pupils and promoting inclusion. The role focuses on helping secondary-aged pupils reintegrate into mainstream education following exclusion or offsite intervention. The service fosters a positive learning culture that prioritises pupil success, well-being, and strong partnerships between schools, families, and external agencies.

Duties as Secondary Outreach Support Officer:

• Support pupils at risk of exclusion or returning from offsite intervention to reintegrate successfully into mainstream education
• Provide mentoring, target setting, and action planning for pupils on outreach and within service centres
• Liaise with school staff to improve curriculum access and inclusion for vulnerable pupils
• Work with families to promote effective home-school partnerships
• Assist with home visits in line with borough guidelines
• Establish communication channels with schools and agencies to ensure coordinated support
• Collaborate with professionals such as Educational Psychologists, CAMHS, and Children’s Services
• Attend and organise multi-agency meetings and case conferences as required
• Manage a caseload of pupils and maintain accurate records and reports
• Respond promptly to pupils at risk and liaise with external agencies for safeguarding
• Use Positive Handling techniques as required and attend regular training
• Comply with child protection, health and safety, confidentiality, and data protection policies

Ideal Secondary Outreach Support Officer:

• Experience working with vulnerable pupils and supporting inclusion in education
• Strong communication and organisational skills
• Ability to build positive relationships with pupils, families, and professionals
• Knowledge of safeguarding and child protection procedures
• Ability to manage a caseload and maintain accurate documentation
• Medically fit and capable of using Positive Handling techniques
• Must hold a valid driving licence and have daily access to a vehicle
• Commitment to professional development and collaborative working
• Must be able to drive
• QTS

Why Step Teachers? With a rich history spanning over two decades, our teacher recruitment agency proudly serves North London, East London, Hertfordshire, Norfolk, Suffolk, Cambridgeshire, Oxfordshire, Cornwall, Devon and Greater Manchester. We foster exclusive relationships with schools and academies in these regions. Our dedicated team, stationed in branches across Barnet, Havering, Norwich, Cambridge, Abingdon, and Plymouth, is committed to supporting and nurturing teachers. Explore rewarding opportunities with our trusted education recruitment services. We are an approved Crown Commercial Service supplier, proud members of the Recruitment & Employment Confederation (REC), and REC Audited in Education, which means we have undergone rigorous external auditing to ensure we consistently meet the highest safeguarding and compliance standing in education recruitment. Step Teachers is committed to safeguarding and promoting the welfare of children and young people. All candidates registering with Step Teachers are subject to safeguarding checks in line with the DfE’s statutory guidance Keeping Children Safe in Education, including reference checks and an Enhanced DBS check either registered on the Update Service or willingness to obtain one. Your salary - dependent on experience - is paid weekly through PAYE – that means no self-employed or umbrella companies. Additionally, you gain access to a range of exclusive deals, including discounted high street shopping, travel offers, gym memberships, and more. Moreover, our pay portal offers comprehensive physical and emotional well-being services as standard, ensuring your overall wellness is taken care of. Recommend a friend to receive a £100 Amazon voucher for yourself, and a chance for you both to win a holiday worth up to £1000 – If you know anyone who is looking for temporary, permanent or supply work then get in touch with us today!