Second Line Helpdesk Engineer

Altered Resourcing; Taunton; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading support service provider is seeking a Second Line Helpdesk Engineer in Taunton for a hybrid role. Responsibilities include providing technical support and troubleshooting across a range of systems and software, including Windows, MacOS, and Microsoft 365. Ideal candidates will have service desk experience and relevant technical skills. Generous benefits package including pension, health insurance, and training is offered.

Benefits

Pension

Health insurance

Training plan & paid study time

25 days holiday + Bank Holidays

Family-friendly flexibility

Excellent career progression opportunities

Free parking

Qualifications

• Experience in a service desk or technical support role.
• Ability to manage workload and prioritize tasks.
• Certifications like CompTIA A, Microsoft MTA, or ITIL Foundation are a plus.

Responsibilities

• Provide second line technical support for hardware and software issues.
• Resolve escalated incidents within agreed SLAs.
• Support users with operating systems and Microsoft 365.

Skills

Troubleshooting skills

Active Directory

M365 knowledge

Windows expertise

MacOS expertise

Tools

PowerShell

Intune

Job description

Job Description

We have an exciting opportunity with an established & still growing organisation who offer great training for a second line helpdesk engineer. This company can offer an attractive hybrid working pattern and offer a great benefit package. They are a leading provider within their specialised sector.

Job Title

Second Line Helpdesk Engineer

Location

Hybrid working Taunton

Responsibilities

• Provide second line technical support across a broad range of hardware software and network issues.
• Troubleshoot and resolve escalated incidents within agreed SLAs.
• Support users with operating systems (Windows MacOS) Microsoft 365 etc.
• Administer Active Directory network protocols (TCP / IP DNS DHCP) and remote access tools.
• Deliver a high standard of customer service.
• Manage and prioritise multiple open incidents effectively.

What they are looking for from you

You should have experience working in a service desk / technical support role where you have gained troubleshooting skills and knowledge across M365 Windows / MacOS and Active Directory. You must be able to manage your workload and prioritise tasks.

Nice to haves

• Certifications e.g. CompTIA A Microsoft MTA or ITIL Foundation.
• Experience with PowerShell or similar.
• Experience with MDM solutions like Intune.
• Knowledge of ConnectWise PSA / RMM or similar.

Package & Benefits

• Pension
• Health insurance
• Training plan & paid study time
• 25 days holiday Bank Holidays
• Family-friendly flexibility
• Excellent career progression opportunities
• Free parking

Key Skills

• Environment
• ABB
• Community Support
• Irrigation
• Loans
• Filing

Employment Type

Full-Time

Experience

years

Vacancy

1

Yearly Salary

30000 - 35000

Please apply or contact Altered Resourcing for more info.