Seasonal Visitor Experience Team Leader

Royal Collection Trust; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent cultural institution is seeking enthusiastic Team Leaders for various departments, including Ticket and Sales, Retail, and Visitor Services. The roles involve leading teams to deliver exceptional service to visitors, overseeing daily operations, and ensuring the highest standards in customer experience. Candidates should have supervisory experience and excel in teamwork and communication. The position offers an hourly rate of £15.91, complimentary lunch, training, and additional benefits like discounts at shops.

Benefits

Hourly rate of £15.91

Complimentary lunch during shift

Full training provided

Discount at Royal Collection Trust shops

Complimentary tickets to Royal Collection Trust sites

Qualifications

• Experience working in a supervisory capacity.
• Passionate about delivering outstanding customer service.
• Ability to thrive in team-oriented environments.

Responsibilities

• Lead and support a team in delivering an exceptional ticket sales service.
• Oversee daily operations of retail outlets and ensure sales targets are met.
• Manage daily operations of visitor services and uphold highest standards.

Skills

Customer service skills

Team leadership

Effective communication

Job description

A prominent cultural institution is seeking enthusiastic Team Leaders for various departments, including Ticket and Sales, Retail, and Visitor Services. The roles involve leading teams to deliver exceptional service to visitors, overseeing daily operations, and ensuring the highest standards in customer experience. Candidates should have supervisory experience and excel in teamwork and communication. The position offers an hourly rate of £15.91, complimentary lunch, training, and additional benefits like discounts at shops.