Seasonal This Way ONward Sales Associate - Greenleaf Cheltenham

200 Old Navy, LLC; Cheltenham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent retail brand in Cheltenham, UK, seeks a customer service expert to engage and connect with customers by providing outstanding service. You will help create a premium shopping experience, educate customers about products, and promote brand loyalty. You must be an effective communicator and problem solver, able to handle customer interactions professionally while supporting various store processes. This role is critical in enhancing customer satisfaction and driving sales.

Qualifications

• Good communicator who engages with customers and team.
• Focus on continuous improvement and proactive problem solving.
• Able to handle customer interactions professionally.

Responsibilities

• Engage with customers to provide excellent service.
• Educate customers about current merchandise assortment.
• Support various store processes as required.

Skills

Effective communication

Problem-solving

Customer engagement

Ability to use technology

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• All associates are expected to become experts of the brand's selling behaviors, leveraging these behaviors with every customer who walks through our doors and allowing us to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration
• Promote loyalty by educating customers about our loyalty programs
• Leverage omni channel offerings to deliver a frictionless customer experience
• Support sales floor, fitting room, check out, and back of house processes, as required
• Courteous and responsive to internal / external request
• Exchange and verifies job related information to provide support

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required
• Able to handle customer interactions and potential issues / concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on- the-job training