Seasonal Stock Assistant

LUSH; Southampton; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading cosmetics retailer in Southampton is seeking a Sales Assistant to deliver exceptional customer experiences during the festive season. The role involves maintaining store displays, engaging customers with personalized service, and ensuring efficient stock management. Flexible hours and competitive pay are offered, alongside various benefits including a generous discount on products and spa treatments.

Benefits

Holiday allowance

50% discount on products

Profit-based bonus

Complimentary spa treatment*

Pension scheme

Paid day off for birthday

Flexible working

Responsibilities

• Greet customers warmly and maintain a welcoming store environment.
• Engage with customers for personalized recommendations and demonstrations.
• Ensure high standards in stock management and store cleanliness.
• Support sales targets by promoting products creatively.
• Collaborate with team members to enhance the customer experience.

Skills

Exceptional customer service

Teamwork

Communication

Job description

Overview

Application Deadline: 5 October 2025

Department: Retail

Location: Southampton

Compensation: £12.60 / hour

Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you!

Who we are You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement "a hard day\'s work deserves a fair day\'s pay" is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

The role

In this role, you’ll be the backbone of a busy festive season. Your main focus will be on efficiently maintaining a stocked shop floor with full displays merchandised with intent, keeping on top of stock deliveries and costs of goods, as well as ensuring effective stock management back of house. This role is physically demanding and requires a lot of manual handling to keep up with the fast-paced shop floor and stock needs.

You will also be trained in tills to enable you to be available for our influx of Christmas shoppers and to support the sales team by providing 5-star till experiences at the end of a customer's journey. You’ll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples. Working closely with your team, you’ll help drive sales, exceed targets, and create memorable in-store experiences that keep customers coming back. With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you’ll be well-supported through training and development to grow your skills.

Key Information

Hours available: 12 - 24 hours per week

Application Deadline: Sunday the 5th of October at Midnight

Interview Date: w/c 29th September - 12th October

Training: W/c 12th October

Start Date: W/c 12th October

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Maintain a clean, tidy, and visually appealing shop floor with fully stocked displays that reflect seasonal trends.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer experience by upholding store values and ethics at the till for a lasting impression.
• Ensure all back of house stock areas are maintained to a high standard and in line with Health and Safety policies.
• Support the store’s sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for customers to shop from.
• Actively control store costs, such as product waste, to help meet the shop’s budget.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills and Experience

Customer Experience and Stock Handling: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer\'s day unforgettable. As a Sales Assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.

Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth. Your role as a Sales Assistant revolves around making teamwork an instinctive and joyful experience.

Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a Sales Assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team\'s success on the shop floor.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment*
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Flexible working
• Tailored gender affirming care*

*qualifying period/hours required

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