Sea Freight Forwarder

Brook Street; Northern Ireland; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is seeking a Sea Freight Operative in Northern Ireland. The role involves managing the shipment process, coordinating shipping, and ensuring timely customs declarations. Ideal candidates will have experience in sea freight customer service or strong customer service skills in other freight modes. The position offers a chance to grow within a supportive team in a reputable organization, with a negotiable salary based on experience.

Benefits

Strong team support

Career development opportunities

Qualifications

• Previous experience in a sea freight customer service role or strong customer service experience in other freight modes.
• Solid understanding of inbound and outbound customs processes.
• Dedication to providing exceptional customer service.

Responsibilities

• Manage the shipment process from booking to final delivery.
• Coordinate the end-to-end shipping process and liaise with overseas agents.
• Process customs declarations accurately and on time.

Skills

Sea freight customer service

Customs processes understanding

Customer-focused mindset

Attention to detail

Problem-solving skills

Job description

Brook Street Recruitment is working with our client in Belfast who are seeking to recruit a Sea Freight Operative to join their sea freight team, focusing on both import and export operations.

Duties

• Act as the primary point of contact for clients, managing the shipment process from booking to final delivery.
• Coordinate and monitor the end-to-end shipping process, including liaising with overseas agents and handling import clearance.
• Ensure accurate and timely processing of inbound and outbound customs declarations through Northern Ireland (NI) and Republic of Ireland (ROI) customs systems.
• Troubleshoot and resolve operational challenges, maintaining high service standards throughout.
• Maintain effective communication with clients ensuring exceptional customer satisfaction.

Criteria

• Previous experience in a sea freight customer service role is preferred, but strong customer service experience in other freight modes (air/road) will also be considered.
• Solid understanding of inbound and outbound customs processes.
• A customer-focused mindset with a dedication to providing exceptional service.
• Strong attention to detail and a process-driven approach.
• Excellent problem-solving skills and the ability to handle operational issues efficiently.
  

Why this job

• Be part of a leading organisation with a strong reputation in the Irish logistics market.
• Work in a supportive and collaborative team environment.
• Opportunity to develop your career within a fast-growing company.
• Opportunity to work with leading organisations within the industry.
• Salary negotiable based on experience

Please send CV to Colleen Farquharson via the apply link

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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