SD205 Operations Manager (Mammafiore - North West London)

Solutions & Decisions; Greater London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A food and beverage distribution company in North West London is in search of an Operations Manager. The role includes overseeing operational activities such as procurement, logistics, and team management. Ideal candidates will have 5-7 years of relevant experience, demonstrate proficiency in tools like Power BI and ERP systems, and possess strong leadership qualities. The position offers an annual salary of £60-70K within a dynamic work environment.

Benefits

Opportunities for professional growth

Stimulating work environment

Direct responsibility for key processes

Qualifications

• 5-7 years of experience in operational or managerial roles, preferably in food distribution.
• Knowledge of supply chain processes and warehouse management.
• Fluent in English; Italian or Spanish is highly valued.

Responsibilities

• Oversee and optimize day-to-day operations including logistics and warehousing.
• Lead recruitment and team management for operational staff.
• Monitor operational KPIs and ensure compliance with safety regulations.

Skills

Operational Management

Logistics Coordination

Supply Chain Optimization

Data-Driven Decision Making

Problem Solving

Team Leadership

Education

Degree in industrial engineering, logistics, or economics

Tools

Power BI

Advanced Excel

ERP

WMS / TMS

Job description

Solutions & Decisions is looking for the best candidates for an Operations Manager at MAMMAFIORE, an Italian food & beverage distribution company, for North West London.

Responsibilities

• Operational Management:
• Oversee and optimize day-to-day activities, including procurement, warehousing, logistics, and distribution.
• Ensure timely deliveries and adherence to quality standards in customer service.
• Lead cost stewardship across warehousing, transportation, and intralogistics, driving a sustained reduction in cost-to-serve while protecting service levels.
• Champion end-to-end digitalisation (WMS, ERP, handheld scanning, EDI / TMS, Power BI dashboards) to ensure real-time visibility, data integrity, and decision speed.
• Establish FEFO discipline and slotting / ABC-XYZ practices to improve picking productivity, inventory turns, and waste reduction.
• Logistics and Supply Chain:
• Coordinate suppliers and procurement operations to ensure product availability and optimal inventory management.
• Implement innovative solutions for logistics management, reducing costs and empty miles, fleet right-sizing, response times, cross-dock rhythms and transfer loads.
• Ensure cold-chain integrity across ambient / chilled / frozen with proactive temperature monitoring, traceability, and recall readiness.
• Recruitment and Team Management:
• Lead recruitment processes, including drivers and warehouse operatives.
• Supervise and coordinate operational teams (warehouse staff, drivers, log. managers).
• Plan work schedules and optimize human resources to ensure maximum efficiency.
• Foster a company culture focused on quality, safety, and teamwork.
• Institutionalise Continuous Improvement (Lean basics, Gemba walks, Kaizen).
• Performance Monitoring and KPIs:
• Analyze and track key operational KPIs (e.g., OTIF, pick accuracy, waste / shrink, inventory accuracy, dock-to-stock, labour productivity, and cost-to-serve).
• Act as system process owner for WMS / ERP in the UK: clean master data, standardised SOPs, and user training; partner with HQ on enhancements.
• Build operational reports and automated dashboards (Power BI) for real-time control-towers (service, cost, quality), including early-warning alerts on exceptions.
• Implement procedures to ensure compliance with regulations and safety standards.
• Align UK operations with Group strategy (“One Mammafiore Way”).
• Safety and Compliance:
• Ensure compliance with hygiene and sanitation regulations applicable to food products.
• Implement workplace safety measures, minimizing risks and incidents.
• Conduct regular internal audits to verify compliance with company policies.
• Innovation and Sustainability Projects:
• Collaborate to introduce new technologies or processes aimed at improving productivity.
• Promote sustainability initiatives (i.e., waste reduction or use of eco-friendly materials).

Qualifications

• Experience: At least 5-7 years in operational or managerial roles, preferably in food distribution or logistics.
• Technical Skills: Knowledge of supply chain processes, warehouse management, and distribution logistics. Proficiency in Advanced Excel, Power BI, ERP, WMS / TMS (RF, GS1 / SSCC, wave / zone, FEFO / lot), route optimisation / telematics (ePOD / e-CMR), and EDI / API integrations.
• Education: Degree in industrial engineering, logistics, economics, or related fields (preferred).
• Languages: Fluent English (mandatory); Highly valued to have Italian; Spanish is a nice-to-have for cross-country collaboration with Central teams.
• Personal Skills: Problem-solving and results-oriented approach.
• Leadership: Coordinate operational teams and foster a positive work environment.
• Strong data-driven approach to monitor and improve operational performance.
• Adaptability to a fast-paced and dynamic environment.
• Excellent organizational skills and attention to detail.
• Proactive mindset and ability to manage stress effectively.

Benefits

• Opportunities for professional growth in a solid and expanding company.
• Stimulating and dynamic work environment.
• Direct responsibility for key processes driving the company’s success.
• Annual gross Salary £60/70K