SCUK Customer Service Advisor

Santander; Redhill; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A financial services company is seeking Customer Service Advisors to join their team in Redhill, UK. This hybrid role requires excellent customer service skills, the ability to handle a high volume of calls, and a team-oriented attitude. Successful candidates will demonstrate a passion for customer satisfaction and be motivated to achieve personal and company goals. The position offers a competitive salary, various benefits, and the potential for personal development. Full training will be provided in-office before transitioning to a hybrid model.

Benefits

Competitive salary

Annual bonus based on performance

Generous pension contributions

Employee assistance programme

Gym passes at a reduced rate

Local retail discounts

Qualifications

• Experience in a customer service role is essential.
• Proven ability to resolve complex queries effectively.
• Strong team player with a collaborative approach.

Responsibilities

• Answer a high volume of calls and interact with customers over live chat and email.
• Investigate customer queries and aim to resolve them on the first call.
• Ensure service standards and turnaround times are met.

Skills

Excellent customer service experience

Excellent communication skills

Self-motivated and upbeat

Ability to maintain high levels of accuracy

Job description

SCUK Customer Service AdvisorCountry : United Kingdom

Santander Consumer Finance (SCUK) are looking for passionate Customer Service Advisors to join our very busy Contact Centre team in Redhill, Surrey. This is a hybrid position, where you will be required to attend the office full time for the first months (fully remote workers will not be considered).

In this rewarding role you will be absolutely customer obsessed, and a strong team player with a collaborative approach to ensure the customer is always at the heart of everything you do. Working at a fast pace, you will be driven to identify opportunities to improve the service we offer and be able to make decisions with a true desire to ensure an exceptional customer experience every time.

Please note, all new starters are subject to our background vetting checks that take up to weeks, and the start date for the position will be rd March . Interviews will be taking place at the SCUK Redhill office the weeks commencing th, th & th January.

Day-to-day, you’ll :

• Answer a high volume of calls and interacting with customers over live chat and email
• Deal with our customers day-to-day needs, complex queries and aim to provide resolution on that first call
• Investigate customer queries, raising with relevant parties and escalating where needed
• Ensure service and customer demand is met to a high standard and within an agreed turn-around time (SLA)
• Liaise closely with other teams to advocate on behalf of customers
• Be empathetic to customers personal circumstances to understand their requirements and provide personalised solutions where possible
• Be a digital communications expert, assisting customers digitally using their own device

What will make you stand out?

• Excellent customer service experience
• Self-motivated and upbeat with the necessary aim to achieve agreed objectives and engage with career and personal development offerings to drive your career
• Passion and dedication to deliver fantastic service and get the best outcome every time
• Excellent communication skills with the ability to work effectively as part of a team
• Ability to maintain high levels of accuracy whilst working to tight timeframes

Things you need to know :

• Week – : - : (-hour unpaid break) & Saturday : - :
• Week – : - : (-hour unpaid break)
• Week – : - : (-hour unpaid break)
• Week – : - : (-hour unpaid break)
• Week – : - : (-hour unpaid break)
• Week – : - : (-hour unpaid break)

These hours equate to an average of a -hour week, across a -week period. Please note there is also a requirement to work bank holidays per year

We have a range of benefits available which include :

• Competitive salary of £, per annum
• days holiday per annum, plus bank holidays
• Annual bonus based on personal and company performance
• £ flexible benefit allowance
• Generous pension contributions
• Employee assistance programme
• Sharesave scheme
• Gym passes at a reduced rate for , gyms, leisure centres etc
• Local retail and high street brands discounts

Location & Training :

Full training for this role will be provided on site at our Redhill office for the first months. After this time, hybrid working will be available (with a minimum of days a week in the office) as per the line managers discretion and dependant on the individuals work performance.

Inclusion :

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.

At Santander Consumer Finance we have a zero-tolerance approach to discrimination, bullying, harassment (including sexual) or victimisation of any kind.

What are the next steps :

If you are interested in this role and believe you have the skills, experience, and knowledge then we’d love to hear from you. Please go ahead and click apply which will take you through some questions and allow you to submit your CV and covering letter.