School Lettings Assistant/Customer Service Assistant

School Space; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused organization is seeking a part-time Community Connector to open and close schools during evening and weekend bookings in London. Ideal candidates have exceptional customer service skills, a flexible approach, and a commitment to community engagement. This role requires a clear enhanced DBS check and offers approximately 5-15 hours of work each week at £12.30 per hour.

Qualifications

• Experience working with community groups is a plus.
• Must be available on weekends.
• Employment depends on a clear enhanced DBS check.

Responsibilities

• Open and close assigned schools during bookings.
• Perform checks and light cleaning after events.
• Provide excellent customer service throughout the bookings.

Skills

Exceptional customer service skills

Organised and timely approach

Experience providing feedback

Commitment to social/community cause

Job description

Community Connector (Local Key Holder / School Lettings Assistant)

Are you a community minded individual that wants to help schools fight the funding cuts? Do you have fantastic time keeping skills and a love for working with people? Have you been looking for a role in the evenings/weekends fit around your other commitments?

If you've answered an emphatic YES to the questions above, then a part time role with us will be just what you're looking for!

Location

Morpeth School, Portman Place, Bethnal Green, London, City of E2 0PX

Contract & Hours

Part time, Permanent

All team members are contracted to work set days per week and must be available to work Saturdays or Sundays. Shift times will be scheduled between 4:45 and 10:30pm Monday - Friday and anywhere between 7:45am and 10:30pm on Saturdays or Sundays (shifts max 8 hours). This role offers on average 5-15 hours per week.

Pay: £12.30 per hour

About Us

School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community.

Why This Role Is Important

Our operation covers over 50+ schools (and growing) and we are always seeking like minded people to join our incredible team of 100+ part-time Community Connectors. You will open and close schools, ensuring customers receive great service and have all the help they need during bookings.

Key Responsibilities

• Opening and closing assigned schools in the evenings and weekends – you will be a key holder for the school and remain onsite throughout customer bookings.
• Carrying out checks as necessary and light cleaning/tidying after bookings.
• Setting up and clearing away tables and chairs (e.g., during exam periods) so that events can run smoothly.
• Providing great customer service and communicating what’s happening at schools to the operations team.

Qualifications & Experience

• Exceptional customer service skills.
• A flexible, organised, and timely approach to all work.
• Experience providing feedback on operations and having that feedback acted upon.
• A commitment to a social/community cause.

As this role involves working in schools, employment is dependent on a clear enhanced DBS check that we will run.

Training & Support

You will receive full training, followed by regular sessions with team leaders, operations managers and the wider School Space team.

Safeguarding

School Space is committed to safeguarding children and recognises that as an organisation we have a responsibility to provide training and support to recognise safeguarding concerns and promote best practice. We aim to foster an understanding of safeguarding responsibilities and support everyone who uses a school space to safeguard child wellbeing and protect them from harm.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.