Scheme Manager in Hereford)

Ad Warrior Ltd; Hereford; On-site; GBP 22,000 - 23,000; Part time

Job summary

A leading housing provider in Hereford is seeking a Scheme Manager to oversee operations at Burton Gardens. The role involves supporting residents in a safe environment, conducting essential safety checks, and maintaining high service standards. Ideal candidates should have experience in housing or customer-facing roles, strong IT skills, and a passion for helping others. This position offers part-time work (34 hours per week) and has a closing date of 18 December 2025.

Qualifications

• Experience in housing or related customer-facing roles.
• High competency in Microsoft Office and willing to learn new software.
• Strong attention to detail and record-keeping skills.
• Must demonstrate excellent organisational ability.
• Effective communication with residents and team members.
• Ability to solve practical problems and deliver quality work.
• Commitment to providing excellent customer service.

Responsibilities

• Support the delivery manager with day-to-day operations.
• Conduct essential safety checks and compliance standards.
• Manage risks and safeguarding concerns proactively.
• Ensure residents feel safe and supported.
• Deliver high levels of service consistently.

Skills

Experience in housing or customer-facing roles

Strong IT skills (Microsoft Office)

Excellent record-keeping

Organisational skills

Clear communication

Problem-solving

Excellent customer service

Job description

Scheme Manager

Location: Burton Gardens, Hereford

Salary: £22,267.80 per annum

Vacancy Type: Permanent, Part Time (34 hours per week)

Closing Date: 18 December 2025

Are you passionate about helping people live independently in a safe and supportive environment? At Stonewater, we're looking for a proactive and caring individual to join us at Burton Gardens, a welcoming retirement living scheme just a short walk from the centre of the picturesque village of Weobley, Hertfordshire.

As our Scheme Manager, you'll be the friendly face of the scheme, supporting the Delivery Manager with day-to-day operations and ensuring our residents feel safe, supported, and empowered to live independently.

You'll take ownership of essential safety checks, including health & safety, fire safety, and the warden call system, making sure we meet compliance standards and deliver consistently high levels of service. Your keen eye for detail and proactive approach will help you identify and manage risks, including safeguarding concerns, and you'll be confident in taking appropriate action to ensure residents' wellbeing is always prioritised.

What we're looking for

• Experience in housing or customer-facing roles.
• Strong IT skills (Microsoft Office) and a willingness to learn new systems.
• Excellent record‑keeping and attention to detail.
• A self-starter with great organisational skills and a passion for helping others.
• Clear communicator who works well with residents, colleagues, contractors, and external agencies.
• A practical problem‑solver who delivers high‑quality work and meets deadlines.
• Someone who takes pride in delivering excellent customer service, including resolving feedback and complaints.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references, and possession of a valid Right to Work document.

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house‑building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We're looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people's lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

To Apply

If you feel you are a suitable candidate and would like to work for Stonewater, please proceed through the following link to be redirected to our website to complete your application.

https://careers.stonewater.org/jobs/6815342-scheme-manager?promotion=1722473-trackable-share-link-total-jobs-jobsite