Scheme Manager - Homeownership - Part Time

Sanctuary Group; East Devon; On-site; GBP 16,000 - 18,000; Full time

Job summary

A prominent not-for-profit housing association in East Devon is seeking a Scheme Manager for their Homeownership team. This role involves ensuring well-being and independence for residents, alongside providing administrative support and supervising contractors. Ideal candidates will have experience working with older people and strong organizational and communication skills. A full driving license and access to a vehicle are required for site visits.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee discounts

Qualifications

• Experience working with older people in a support capacity.
• Good understanding of residents' needs and available services.
• Ability to handle confidential information.

Responsibilities

• Encourage residents' well-being and independence.
• Provide administrative support such as producing letters.
• Supervise contractors and ensure compliance with regulations.

Skills

Customer service skills

Organizational skills

Communication skills

Job description

Overview

We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your flare for customer service and ability to think on your feet, you\'ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.

This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.

Responsibilities

• The role of Scheme Manager – Homeownership will include
• Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives
• Providing administrative support including producing letters/notices, recording data, raising purchase orders, invoice management and support resales
• Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
• Supervising contractors and works carried out to maximise service delivery
• Ensuring compliance with legislative and regulatory requirements for housing services

Qualifications and experience

• Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
• Experience of good practice for resident involvement or customer participation activities and practices
• Ability to organise and prioritise multiple workloads effectively
• Excellent communication and customer care skills
• A good working knowledge of handling confidential and sensitive information
• A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required

Disability Confident employer

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations, such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to sanctuary.co.uk/join-our-team.

About Sanctuary Group

One of the UK's leading providers of housing, care and community services, Sanctuary Group employs around 13,000 people and manages more than 100,000 units of accommodation throughout England and Scotland, including general rented, retirement living, supported housing, student and key worker accommodation and care homes. Sanctuary also provides a range of other services including maintenance, care and telecare, all of which are delivered by our dedicated employees who are completely committed to customer service.

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people\'s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• £16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance