Scheme Manager

Amplius; Grantham; On-site; GBP 23,000 - 28,000; Full time

Job summary

A social housing provider in Grantham is seeking a Scheme Manager to efficiently manage schemes, ensuring resident welfare, safety, and a vibrant community. The role requires strong customer service skills and conflict resolution experience, along with essential driving capabilities. The position offers competitive pay and benefits, focusing on community service and personal growth.

Benefits

28 days annual leave plus bank holidays

Pension scheme with matched contributions

Paid professional subscription

Employee Assistance Programme

Health cash plan

Cycle to Work and Electric Car Lease schemes

High street and gym membership discounts

Qualifications

• Full UK driving licence and access to a vehicle required.

Responsibilities

• Manage the scheme efficiently ensuring a secure environment.
• Oversee resident welfare to promote independent living.
• Handle housing management and maintenance issues.
• Engage residents through social events.
• Work independently with support from colleagues.

Skills

Customer focused background

High commitment to efficient service

Basic digital skills

Excellent communication skills

Conflict resolution experience

Job description

Grantham

Up to £23,751 per year

Contract: Permanent Full-Time

Your week: 36.25 hours p/week (Monday to Friday, 9am – 5.15pm, 1 hour break)

At Amplius, we’re on a mission to deliver homes that make a difference. As a fresh and forward-focused social housing provider, we prioritise tenant safety, sustainability, and smart property investment.

Overview

In our Scheme Manager role, you’ll be managing our Scheme efficiently, ensuring residents' welfare, safety, and comfort while fostering a sense of community. If required, there is an option to live on-site as a Residential Scheme Manager. This provides the opportunity to live alongside our residents in a 1-bedroom flat located within a house where the office is located.

Responsibilities

• Manage the scheme in an efficient and effective manner, ensuring that a safe, secure, well-kept and pleasant environment is maintained.
• Oversee the welfare of our residents that will enable them to live independently, whilst also providing a calm and attentive response in the event of an emergency.
• Take on the management of service delivery, with particular attention to housing management and maintenance issues.
• Engaging residents and developing a tight knit community spirit through the facilitation of regular social events and activities.
• Working independently as a lone worker with support from colleagues and management.

Your toolkit for success

To Thrive In Our Scheme Manager Role, You’ll Need

• Customer focused background with the ability to actively listen to customers and seek win/win solutions
• High level of commitment to providing efficient and caring services to Amplius customers
• Basic digital skills (Microsoft Office etc)
• Excellent communication skills (verbal and written) and the ability to negotiate and influence where appropriate
• Previous experience in being able to resolve conflict and remain impartial and professional

Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit our customers.

Why join Amplius?

There are loads of things that make Amplius a great place to be - every colleague has the chance to grow with us, make a real difference to our customers lives and ultimately be the most authentic version of themselves.

Grow with us

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact

Our mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities we serve.

Environmental and social impact

We’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working at Amplius

• 28 days annual leave plus bank holidays, with the ability to carry over allowance and purchase more
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!

The important stuff

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities. We do not provide visa sponsorship; you must be eligible to work in the UK to join Amplius. You must reside in the UK for the duration of your employment and provide Right to Work evidence.