Scheduling Team Leader

Daniel Owen Ltd; City of Edinburgh; On-site; GBP 31,000; Full time

Job summary

A leading maintenance firm in Edinburgh is seeking an experienced Scheduling Lead to manage a contact centre team. The role involves ensuring efficient scheduling and planning operations. Applicants should have at least 3 years' experience in a contact centre and proven leadership skills. This full-time role offers a salary of £31,000 and a dynamic work environment.

Qualifications

• Minimum 3 years' experience in a contact centre environment.
• Proven experience in a leadership or supervisory role.
• Comfortable leading a team through change and process improvement.

Responsibilities

• Manage the contact centre team effectively.
• Conduct monthly performance reviews with team members.
• Lead and motivate the team in a dynamic environment.

Skills

Strong communication

Organisational skills

Leadership experience

Attention to detail

Ability to prioritise

Job description

Overview

Scheduling Lead - Edinburgh | £31,000 | Permanent

Job Type: Permanent
Start Date: Immediate (or following notice period)
Industry: Maintenance / Facilities Management
Location: Edinburgh
Salary: £31,000
Working Hours: Monday - Friday, 8:00am - 4:00pm (Flexi)

Job Description

A fantastic opportunity has arisen for an experienced Scheduling Lead to join a leading maintenance team in Edinburgh. This role will see you managing a team of contact centre operatives, ensuring efficient scheduling and planning operations across the business. Prior experience in a planning or scheduling environment is essential.

Key Responsibilities

• Day-to-day management of the contact centre team
• Conducting monthly 1:1s and performance reviews
• Maintaining training documentation and supporting staff development
• Ensuring all compliance and scheduling processes are adhered to
• Supporting management in implementing new processes
• Leading and motivating the team in a dynamic and fast-paced environment

Requirements

• Minimum 3 years' experience in a contact centre environment
• Proven experience in a leadership or supervisory role
• Strong communication and organisational skills
• High attention to detail and ability to prioritise workloads effectively
• Comfortable leading a team through change and process improvement

How to Apply

If you're interested in this opportunity, please send your CV to or call Jess on (phone number removed) to discuss further.

Key Terms

Maintenance Planner, Scheduling Team Leader, Contact Centre, FM, Facilities Management, Edinburgh, Scheduler, Team Management, Planning