Scheduler

Integral UK Ltd; Lane Head; On-site; GBP 26,000 - 28,000; Full time

Job summary

A facilities management company is looking for a dedicated individual to manage end-to-end work order management, ensuring service delivery and client satisfaction. The role requires 2+ years in a work order or scheduling environment, with excellent communication skills. The starting salary is £26,000, with potential earnings of £27,500 in the first two years. Benefits include 24 days of annual leave, overtime opportunities, and employee assistance programs.

Benefits

Generous development framework

Employee assistance programmes

Overtime opportunities

24 days of annual leave

Qualifications

• 2+ years working in a work order/scheduling/mobile resource planning environment.
• Experience in coordinating service delivery in a mobile field force.
• Excellent written and verbal communication skills.

Responsibilities

• Manage end-to-end work order management.
• Monitor and resolve customer service requests.
• Procure services from external supply partners.

Skills

Service delivery coordination

Customer service

Communication skills

Calm under pressure

Job description

Main Duties & Responsibilities

Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit, detailed planning of work with Integral engineering and our supply chain

To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.

To monitor, action and elevate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.

Procurement of services from external supply partners, including purchase order creation and service delivery management.

To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.

To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.

To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.

To handle and actively resolve any customer issues according to the Customer Complaint process.

To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business

Qualifications & Experience

2+ years working within a work order / scheduling / mobile resource planning environment; FM isadvantageous

Experience in coordinating service delivery in a mobile field force environment, including partsmanagement and subcontract service delivery.

Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.

Excellent communication both written and verbal

Ability to stay calm in a high paced environment.

Who is Integral UK?

Integral UK is a facilities management company. We keep the businesses and brands that you know and love, safe and operational. Our customers rely on us to ensure their properties stay in pristine condition and we take great pride in looking after them all; shops, warehouses, train stations, offices, police stations the list goes on.

Whats on offer?

A starting salary of £26,000

A generous development framework with potential earnings of £27,500 within your first 2 years.

24 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.

Overtime opportunities.

Employee assistance programmes

Along with other perk schemes