Scheduler

Clearwater People Solutions; Lancashire; On-site; GBP 25,000 - 30,000; Full time

Job summary

A forward-thinking utilities company is seeking a Scheduler to manage the coordination team's appointments. You will efficiently arrange installation appointments and respond to customer inquiries. Strong multitasking, communication skills, and the ability to handle numerous queries are essential. This role is primarily office-based in England and offers a 6-month fixed-term contract.

Qualifications

• Up to 2 years' experience in Coordination/Scheduling is desirable but not essential.
• Strong keyboard and personal computer skills are needed.
• Excellent multitasking and problem-solving skills required.
• Strong written and spoken communication skills are essential.

Responsibilities

• Arrange appointments for engineers considering travel and skill levels.
• Handle high volumes of customer queries via phone and email.
• Respond to general customer enquiries per contract requirements.

Skills

Coordination/Scheduling

Keyboard skills

Multitasking

Problem-solving

Communication

Job description

Overview

Our client, a forward-thinking utilities company, is currently recruiting for a Scheduler to join their coordination team on a 6 month Fixed Term Contract. The Scheduler will be responsible for contacting their client's Connects portfolio of commercial customers to arrange installation appointments, including exchanges, maintenance, and new connections.

Responsibilities

• Efficiently arranging appointments for engineers within your region, considering travel time, engineer skill/authorisation levels, and customer demand.
• Handling high volumes of inbound and outbound customer queries in relation to appointment booking, via telephony and email.
• Responding to general customer enquiries according to the requirements of customer contracts.

Key Skills & Experience

• Up to 2 years' experience in Coordination/Scheduling - desirable but not essential
• Keyboard/Personal computer skills
• Strong multitasking and problem-solving skills
• Strong written and spoken communication