Scheduler

Home Instead Senior Care; Belfast; On-site; GBP 26,000; Full time

Job summary

A leading non-medical care provider in Belfast seeks a motivated Scheduler to organize care staff schedules and maintain communication with clients and carers. The ideal candidate has experience in scheduling within the care sector and possesses excellent organizational and IT skills. A competitive salary of £26,000 is offered along with ongoing training in a supportive office environment.

Benefits

Competitive salary

On-call allowance

Ongoing training and development opportunities

Supportive office environment

Qualifications

• Previous experience in scheduling, rostering, or coordinating within the care sector is highly desirable.
• Flexibility to participate in the on-call rota.
• Full valid driving licence and access to your own car is required.

Responsibilities

• Create and maintain rotas for care staff, ensuring coverage for all client visits.
• Communicate changes promptly to staff and clients.
• Liaise with care coordinators and management for continuity of care.
• Respond to incoming calls and emails professionally.
• Support recruitment and induction of new care staff.
• Participate in the on-call rota for out-of-hours support.
• Cover care visits when required.
• Maintain records and ensure compliance with standards.

Skills

Organisational skills

Communication skills

IT skills

Ability to remain calm under pressure

Tools

Scheduling software

Job description

Overview

Home Instead is the world’s leading provider of non-medical care and companionship services for older people. With minimum visits of one hour, award winning training and an excellent reputation we are immensely proud of the quality of care we provide. We match our Caregivers to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.

About the Role

We are looking for a motivated and organised Scheduler to join our friendly office team in Belfast. This is a key role in ensuring the smooth running of our domiciliary care service by coordinating care staff schedules and maintaining excellent communication with both clients and carers.

Main Responsibilities

• Create and maintain rotas for care staff, ensuring all client visits are covered efficiently.
• Communicate any changes or updates promptly to staff and clients.
• Liaise with care coordinators and management to ensure continuity of care.
• Respond to incoming calls and emails in a professional and timely manner.
• Support recruitment and induction of new care staff as required.
• Participate in the on-call rota, providing out-of-hours support to carers and clients (shared on a rolling basis).
• Covering care visits when required.
• Maintain accurate records and ensure compliance with company policies and RQIA/NISCC standards.

Requirements

• Previous experience in scheduling, rostering, or coordinating within the care sector is highly desirable.
• Excellent organisational and communication skills.
• Strong IT skills, including use of scheduling or care management software.
• Ability to remain calm and solution-focused under pressure.
• Flexibility to participate in the on-call rota.
• Excellent communication skills

What We Offer

• Competitive salary £26,000.
• On-call allowance.
• Ongoing training and development opportunities.
• Supportive office environment with a close-knit, dedicated team.
• Opportunity to make a meaningful difference every day.
• Full valid driving licence and access to your own car is required.

If you’re a proactive and caring individual who enjoys working in a fast-paced environment and takes pride in helping others, we’d love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to AccessNI for an enhanced check.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.