Schedule & Delivery Technician

Severn Trent; East Midlands; On-site; GBP 25,000 - 35,000; Full time

Job summary

A water and waste utility provider is recruiting a Schedule & Delivery Technician to ensure timely field operations. Responsibilities include managing workflows, collaborating with stakeholders, and meeting customer expectations. Candidates should have experience in scheduling and strong administrative skills. This position is based in Raynesway, offering a supportive and collaborative work environment with comprehensive benefits including holiday, bonuses, and training opportunities.

Benefits

25 days holiday + bank holidays

Annual bonus scheme up to £1,500

Family-friendly policies

Leading pension scheme

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days per year

Qualifications

• Experience in scheduling or field operations planning.
• Strong organisational and administrative capabilities.
• Excellent communication and stakeholder management skills.

Responsibilities

• Ensure field operations are on time and accurate.
• Manage real-time workflows against service levels.
• Liaise with external suppliers and stakeholders.

Skills

Scheduling

Strong Administration Skills

Problem-solving

Communication Skills

Ability to work under pressure

Job description

Overview

Our Workforce Planning & Optimisation team here at Severn Trent is a critical part of our Field and Contact Centre Operations and we're recruiting a Schedule & Delivery Technician to join the team on a permanent basis. They are responsible for making sure our field operations in Water and Waste are on time and right first time, across the region. As a Schedule & Delivery Technician, you'll liaise with external suppliers, field managers, operatives, the local planning authorities, and customers to schedule crucial emergency and planned repair, renewal, and installation works. You will manage our workflow by reallocating work in a day as priorities and service levels change to meet customer and business needs. You will ensure that we meet customer expectations and targets by managing real-time workflows against service levels and Key Performance Indicators. In this role, you'll be based at our Raynesway site where you'll work 37 hours per week between 8am and 5pm, Monday to Friday.

How we work

You will join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. We value in-person moments to keep our culture alive, and for this role you'll usually find us in the office during our working hours.

Responsibilities

Proactivity and Organisation: Essential for achieving customer and company outcomes efficiently and accurately. Continuous Improvement: Using problem-solving techniques to identify and implement best practices. Strong Administration Skills: Necessary for using planning tools to prioritise and schedule work. Communication Skills: Crucial for liaising with stakeholders and managing customer expectations. Ability to work under pressure: Flexibility to switch between high-priority tasks and support the team. Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

Qualifications & Attributes

Experience in scheduling or field operations planning, and the ability to work cross-functionally with external suppliers, field teams, authorities, and customers. Strong organisational and administrative capabilities, with a proactive approach to problem solving and continuous improvement. Excellent communication and stakeholder management skills. Ability to operate under pressure and adapt to changing priorities while maintaining service levels.

Benefits

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave - the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year