SC Cleared Service Delivery Analyst

TXP; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking an experienced SC Cleared Service Analyst to monitor service performance and assist in critical service delivery processes. Candidates must hold current SC clearance or be eligible for it, with a minimum of five years of continuous residence in the UK. This role involves significant interaction with multiple delivery teams and includes system administration responsibilities. The work model is hybrid with remote and onsite responsibilities.

Qualifications

• Current active SC clearance or eligibility for UK SC Security Clearance.
• Minimum 5 years of continuous residence in the UK.

Responsibilities

• Monitor service performance and respond to alerts.
• Assist Service Delivery and DevOps functions.
• Serve as Subject Matter Expert in Government Service Management processes.
• Communicate issues clearly.
• Provide status updates to Service Delivery Managers.
• Manage change reviews for Data Platform Services.
• Facilitate patching of servers.
• System Administration responsibilities.
• Work within multiple Product orientated delivery teams.
• Support junior staff in release management.

Skills

Service performance monitoring

Incident Management

Problem Management

Change Management

Communication

Stakeholder management

Job description

SC Cleared Service Analyst

Client: Government

Location: London - Remote/Hybrid - onsite once a week

Rates: £340.00 to £390.00 Per Day - Inside IR35 via Umbrella

Contract Length: 31st March 2026 (possible extension beyond this point)

Eligibility: Candidates should hold current active SC clearance or be eligible to obtain UK SC Security Clearance (minimum 5 years continuous residence in UK).

Core Day to Day Activities

• Monitor service performance and respond appropriately to alerts
• Assist Service Delivery and DevOps functions, ensuring key processes are adhered to and efficiently handled
• Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change
• Clearly capture detail and communicate issues concisely
• Provide status communications to Service Delivery Managers
• Manage twice weekly Data Platform Services change review
• Organise and facilitate patching of DPS servers
• System Admin responsibilities for Infonet System
• Work within and across multiple Product orientated delivery (POD) teams
• Release management tasks and support a more junior Service Analyst

Apply ASAP to Jackie Dean at TXP for consideration.

TXP takes great pride in representing socially responsible clients who not only prioritise diversity and inclusion but also actively combat social inequality. Together, we have the power to make a profound impact on fostering a more equitable and inclusive society. By working with us, you become part of a movement dedicated to promoting a diverse and inclusive workforce.