SC-Cleared 3rd Line Infrastructure Engineer (UK)

Computacenter AG & Co. oHG; Nottingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading independent technology provider is seeking a 3rd Line Support Analyst for their Nottingham, Hatfield, or Milton Keynes locations. The role includes providing technical and administrative support, managing incidents, and ensuring that service level agreements are met. Candidates should have at least 5 years' experience in a hybrid environment, expertise in Microsoft Windows Server and Active Directory, and preferably hold SC clearance. This full-time position offers competitive salary and flexible benefits.

Benefits

Competitive salary

Comprehensive benefits

On-call and overtime pay

Qualifications

• 5+ years' experience managing and troubleshooting large scale hybrid environments.
• 3+ years' experience with Microsoft-related technologies.
• Willingness to obtain SC Clearance if not currently held.

Responsibilities

• Provide proactive and reactive support for multiple customers.
• Manage and resolve incidents, adhering to SLA’s.
• Assist with technical escalations and monitor call queue.

Skills

Microsoft Windows Server Operating Systems

Windows Active Directory

Entra ID

VMware

Hyper-V

PowerShell

DNS

DHCP

Incident Management

Tools

ITSM Tool Suite

Job description

A leading independent technology provider is seeking a 3rd Line Support Analyst for their Nottingham, Hatfield, or Milton Keynes locations. The role includes providing technical and administrative support, managing incidents, and ensuring that service level agreements are met. Candidates should have at least 5 years' experience in a hybrid environment, expertise in Microsoft Windows Server and Active Directory, and preferably hold SC clearance. This full-time position offers competitive salary and flexible benefits.