Sanctuary Support Worker

NHS; Harlow; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare organization is seeking a Sanctuary Support Worker in Harlow to enhance mental health support for crisis individuals. This role involves improving mental wellbeing, liaising with various agencies, and providing both practical and emotional support. Candidates should have relevant training and at least one year of experience in mental health services. Flexible working hours, including shifts, are required.

Qualifications

• Experience in working with adults with care and support needs.
• Creative approach to working with individuals.
• Evidence of continual professional development.

Responsibilities

• Improve mental wellbeing of people experiencing emotional crisis.
• Develop links with external agencies.
• Record accurate notes on the CRM system.

Skills

Awareness of issues relating to mental health service provision

Understanding of mental health conditions

Good IT skills including Word, GSuite, Excel

Ability to manage workload

Education

Relevant training in counselling or social work

Minimum of 1 year working in mental health services

Tools

CRM systems

Job description

Purpose of the Job:To enhance the offer of mental health support from theVoluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight andNight Owls. Working closely with Crisis staff and Mental HealthLiaison teams the Sanctuary Support Workerwill be community based to meet the needs of people referred by Crisis24 and Liaison & Home First.

Main duties of the job

Improve the mental wellbeing ofpeople experiencing emotional crisis

liaise closely with PAH A&E,EPUT Crisis and Liaison Team & Home First.

Increase early access to help for peopleexperiencing mental health crisis by providing a clear and effective pathway toservices provided.

Contribute to an improvement in individualmental wellbeing.

Remain a source of independent support forall clients.

Reduce the use of police, ambulance and statutory mental healthservices for people experiencing crisis.

Contribute to the effective delivery ofCrisis Support in partnership with Essex Partnership University NHS Trust

Support a small number of people requiring practical andemotional support in a supportive safe environment.

Welcome people and address immediate presenting issues.

Work with Crisis and Liaison Staff and Home Firstto identify safe and effective onward referral routesfor people.

Continue work withpeople from Sanctuary & Night Owls who need next day follow up, assistancewith accessing daytime services, support or reassurance.

Develop links with a range of external agencies,including, accommodation providers, health services, police, housing, debtadvice, drug and alcohol services etc.

Ensure the safety of service users, and their carers.

Work effectively with other members of the team and towork supportively with other co-workers when on shift.

Record accurate, factual and contemporaneous notes on theCRM system designated for the role.

About us

Mind in West Essex is a mental health charity. We are an independent organisation affiliated to Mind (the National Association for Mental Health) an organisation with which we share common values and principles.

Our vision is for West Essex to be a place where people talk openly and positively about mental health, and where everyone gets the support and respect needed to live well.

Mind in West Essex welcomes applications from people with their own lived experience of mental ill health.

Job responsibilities

Purpose of the Job:

To enhance the offer of mental health support from theVoluntary and Community Sector to individuals presenting to Crisis and Liaison teams via Sanctuary, Daylight andNight Owls. Working closely with Crisis staff and Mental HealthLiaison teams the Sanctuary Support Workerwill be community based to meet the needs of people referred by Crisis24 and Liaison & Home First.

Key Task Areas andResponsibilities:

Main Duties

To improve the mental wellbeing ofpeople experiencing emotional crisis

To liaise closely with PAH A&E,EPUT Crisis and Liaison Team & Home First.

To increase early access to help for peopleexperiencing mental health crisis by providing a clear and effective pathway toservices provided.

To contribute to an improvement in individualmental wellbeing.

To remain a source of independent support forall clients.

To reduce the use of police, ambulance and statutory mental healthservices for people experiencing crisis.

To contribute to the effective delivery of Crisis Support inpartnership with Essex Partnership University NHS Trust.

Role

To support a small number of people requiring practical andemotional support in a supportive safe environment.

To welcome people and address immediate presenting issues.

To work with Crisis and Liaison Staff and Home Firstto identify safe and effective onward referral routesfor people.

To continue work withpeople from Sanctuary & Night Owls who need next day follow up, assistancewith accessing daytime services, support or reassurance.

To develop links with a range of external agencies,including, accommodation providers, health services, police, housing, debtadvice, drug and alcohol services etc.

To ensure the safety of service users, and their carers.

To work effectively with other members of the team and towork supportively with other co-workers when on shift.

Record accurate, factual and contemporaneous notes on theCRM system designated for the role.

General

Understand, uphold and work withthe values, ethos, aims and objectives of Mind in West Essex

At all times adhere to relevantlegislation, and good practice

Represent the service, raise its profile and promote its cause

Promote and uphold service usersrights.

Maintain professional boundaries at all times.

To share any and all concerns with Sanctuary Management and Senior Leadership Team.

To share good practice and relationships with everyone you comeinto contact within your role. Act as a positive role model showingprofessional and caring attitudes and behaviour towards other team members,service users and carers.

Work in a way that acknowledges the personal, social, cultural andspiritual strengths and needs of the individual.

To ensure compliance with legal, ethical, regulatory and socialrequirements.

To manage personal resources and own professional development.

To ensure all duties are carried out in a manner which promotesequity and diversity.

To promote a health and safety culture within the workplace,observe all health and safety rules and procedures as required and whereappropriate conduct risk assessments.

Ensure that sensitive or personal information is not disclosed toor discussed with inappropriate persons.

All information must be maintained within the Data Protection Actand GDPR guidelines

Person Specification

Experience

• Awareness of issues relating to mental health service provision
• An understanding of mental health conditions
• Experience of working with adults with care and support needs
• Creative and flexible approach to working with individuals

Qualifications

• Minimum of 1 year working in mental health services, in a supervisory capacity.
• Relevant training in counselling, social work, occupational therapy or mental health nursing.
• Evidence of continual professional development

Knowledge, skills and practical

• Understanding of the relationship between mental health and social issues and how these may impact on physical, mental and emotional wellbeing
• Understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Mental Capacity Act, and Mental Health Act.
• Understanding of working within safeguarding, data protection, confidentiality and equality frameworks
• Ability to deal with stressful and difficult situations in a calm manner
• Ability to prioritise and manage workload
• Ability to involve service users and carers in all aspects of their care and support.
• Good IT skills including Word, GSuite, Excel and CRM systems
• Ability to travel to work across West Essex.
• Ability to work unsocial hours and on a shift rota covering 7 days per week.
• Understanding of the recovery model in mental health services
• Understanding of the principles of trauma informed care and a person-centred approach to care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£12.56 an hourPlus time and a half if shifts are worked on Public Holidays.