Salesforce Functional Consultant

Capgemini; Birmingham; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading technology consulting firm in Birmingham is seeking an experienced Salesforce Consultant to help clients maximize their investment in Salesforce solutions. The ideal candidate will have solid functional consultancy experience, and Salesforce certifications, and be able to communicate effectively with executive stakeholders. This role supports a hybrid working model, emphasizing flexibility and work-life balance. Candidates will assist in configuring Salesforce features and ensuring client expectations are exceeded.

Benefits

Flexible working arrangements

Training and development opportunities

Mental health support programs

Qualifications

• Proven experience translating business needs into user stories.
• Experience working on large complex projects with Salesforce end users.
• Ability to clearly communicate complex solutions to clients.

Responsibilities

• Work closely with clients to understand business processes.
• Configure Salesforce solutions based on client requirements.
• Facilitate workshops to gather and analyze client needs.

Skills

Salesforce functional consultancy experience

Business analysis

Workshop facilitation

Agile project delivery

Excellent communication

Problem-solving

Education

Salesforce Administrator certification

Service Cloud Consultant certification

Sales Cloud Consultant certification

Community Cloud Consultant certification

Tools

Salesforce CRM

Mulesoft

Apptus

Job description

About the job you're considering

Capgemini work with some of the world's largest brands, in some of the most interesting and complex projects posed in modern IT. The Salesforce practice is one of the fastest growing areas within Capgemini UK and focuses on helping our clients achieve business value through the use of Salesforce.com, the world's number one cloud based CRM (Customer Relationship Management) solution.

Working closely with clients, you'll analyse exactly what they need through a series of client meetings, facilitated workshops and stakeholder interviews. You'll play back the requirements and prepare functional documentation to exceed client expectations using your deep functional Salesforce product knowledge and understanding of core Salesforce configuration (Sales/Service) and software features. But whatever the project, you'll indulge your passion for Salesforce and CRM and your love of exploring ideas. And qualities like these will help you become the person clients turn to when they face their most complex challenges.

Hybrid working

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

Your role

You'll be working very closely with some of the world's largest clients to understand their complex business processes and requirements, you'll help them develop Sales/Service and wider Salesforce solutions whilst adding business value and innovation through your extensive functional knowledge of the Salesforce platform.

• You'll be confident with workshop facilitation, an excellent communicator, and the interface between the client and our Salesforce consultants ensuring the requirements are translated into solutions
• ll add significant value to our projects through recommending and suggesting features that meet our client's needs and being able to configure Salesforce features. We'll support you through a Salesforce certification plan, investing in your development so you're always at the top of your game
• Our clients will look to you as the Salesforce functional expert expecting you to exceed their expectations and maximise investment from the Salesforce platform, you'll have an enquiring mind to solve our clients most complex business challenges
• Our functional consultants spend significant time face to face with our clients so we'll help to develop your professional communication, presentation and design thinking capabilities.

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

Your skills and experience

• Good experience of Salesforce functional consultancy and/or business analysis experience covering one or more of the core Salesforce clouds, Sales, Service, Community or Marketing clouds
• Experience of working on large complex end user or client projects involving several hundred Salesforce end users
• Certified to Salesforce Administrator, Service Cloud Consultant/ Sales Cloud Consultant/ Community Cloud Consultant.
• Experience of agile project delivery and working as part of a wider team that includes highly skilled Salesforce developers, change management consultants and testers
• Proven experience taking highly conceptual business needs and translating these into clear user stories, managing the product backlog and assisting the client with testing and product demonstrations
• Proven ability to effectively communicate complex ideas, issues, concepts and solutions to clients and executive project stakeholders in a jargon free and easy to understand way
• Experience working with 3rd party delivery partners and AppExchange vendors is a plus e.g. Mulesoft, Apptus, etc.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government's Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Baseline Personnel Security Standard (BPSS)

To be successfully appointed to this role you will need to undergo Baseline Personnel Security Standard checks. There are no nationality or residency restrictions, although if you have resided outside of the UK within the last 3 years, further checks may be required. There are other criteria and check required for BPSS, and throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Make it real - what does it mean for you?

Flexibility to work your way

You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your wellbeing

You'd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions. To help support wellbeing we have trained 'Mental Health Champions' across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

Impactful Experiences

You will reimagine what's possible: creating value for the world's leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini's 'learning for life' mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Capgemini. Make it real.

Why you should consider Capgemini

Growing clients' businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you'll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what's possible. It's why, together, we seek out opportunities that will transform the world's leading businesses, and it's how you'll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you'll build the skills you want. You'll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com