Salesforce Administrator

Harvey Nash; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Salesforce Administrator in the United Kingdom to drive the stability and optimization of a complex Salesforce platform. The role involves advanced administration, supporting Service Cloud and Zuora environments, troubleshooting issues, and collaborating with business stakeholders. Ideal candidates will have strong Salesforce knowledge, experience in complex environments, and a proven track record in Agile project delivery. This permanent role offers a chance to shape innovative solutions in an AI-driven transformation.

Qualifications

• 7+ years of experience in Salesforce administration, preferably in complex environments.
• Experience managing deployments, change sets, and devops.
• Familiarity with Agile delivery methodologies.

Responsibilities

• Lead advanced Salesforce administration and complex BAU support.
• Design and optimize Flows, automations, and error handling.
• Collaborate with developers and stakeholders to deliver solutions.

Skills

Strong Service Cloud experience

Expert-level Flow design

Experience with deployments and devops

Strong stakeholder communication

Job description

Job Details

Job Type: Permanent

Location: London (3 days onsite per week)

Start Date: Mid-February 2026

Client: Media company

Overview

Our client is hiring a Senior Salesforce Administrator to lead the stability, optimisation, and ongoing development of its Salesforce platform. The role supports a complex Service Cloud and Zuora subscription environment and plays a key part in client’s AI-driven transformation , including Agentforce for Service and Einstein for Service.

You will own advanced BAU work, act as a Salesforce SME, and collaborate with developers, QA, and business stakeholders to deliver scalable, resilient solutions while helping shape client’s AI roadmap.

Key Responsibilities

• Own advanced Salesforce administration and complex BAU support.
• Design, build, and optimise Flows, automations, and error handling .
• Troubleshoot complex issues across integrations, APIs, and Zuora / MPP subscription logic .
• Manage releases with developers, including deployments and sandbox alignment.
• Lead configuration and expansion of Agentforce for Service (agents, actions, reasoning, testing).
• Support Einstein for Service features (Email Drafts, Article Recommendations, Case Wrap-Up, Case Classification, Copilot Actions).
• Work with business stakeholders to translate requirements into scalable Salesforce solutions.
• Maintain platform health, data quality, governance, and documentation (Jira / Confluence).
• Support training and adoption of AI and automation features.

Skills & Experience

Essential

• Strong Service Cloud experience in complex environments.
• Expert-level Flow design and troubleshooting.
• Experience with deployments, devops / change sets, and sandbox management.
• Strong understanding of Salesforce data models, APIs, Omni-Channel, and case routing.
• Experience in a senior admin or advanced second-line Salesforce role.
• Strong stakeholder communication and Agile delivery experience.

Desirable

• Experience with Agentforce OR Einstein for Service .
• Knowledge of Zuora or subscription platforms .
• Exposure to Data Cloud or Next Best Action .
• Agentforce Specialist or relevant Trailhead certifications.