Sales & Tailoring Consultant

Paul Smith; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading fashion retailer in the UK is looking for a Sales & Tailoring Consultant to enhance sales and build a loyal clientele in their flagship London store. This role involves actively engaging new clients, overseeing the bespoke tailoring process, and delivering expert advice on fit and style. Ideal candidates will have a passion for tailoring, excellent communication skills, and the ability to work independently. A range of benefits, including a generous clothing allowance and private medical insurance, are offered.

Benefits

Generous Clothing Allowance

Discretionary discount on PSL goods

Cycle to work and travel loan schemes

Access to exclusive sample sales

Wellbeing support through the Retail Trust

Private medical insurance with Vitality Health

33 days annual leave including option to buy or sell additional days

Qualifications

• Proven tailoring and/or formalwear experience in a fashion retail environment.
• Excellent interpersonal and communication skills; ability to build effective working relationships.
• Experience developing a personal client book for consistent engagement.

Responsibilities

• Drive sales performance and client base growth across all tailoring categories.
• Deliver expert fittings and alteration guidance for tailoring products.
• Collaborate with Store Management to enhance client acquisition and retention.

Skills

Tailoring and formalwear experience

Interpersonal and communication skills

Entrepreneurial mindset

Client relationship building

Market knowledge

Tools

CRM systems

Clienteling tools

Job description

Drive sales and profitability across all tailoring categories: Ready-to-Wear, Made-to-Measure and Bespoke, consistently achieving and exceeding personal and store targets.

Proactively identify and engage new clients through networking, local partnerships, referrals and targeted outreach, building a strong personal client book and expanding the store's clientele.

Develop and maintain long-term client relationships, ensuring repeat business and ongoing loyalty through personalised service, regular communication, and expert styling advice.

Network effectively to stay informed about market trends and competitor activities.

Deliver expert fittings and alteration guidance for all Paul Smith tailoring products, ensuring every garment meets the client's expectations for comfort, proportion and style.

Oversee the full MTM process from initial consultation to final fitting, presenting fabrics and style options, taking accurate measurements, and managing orders with precision.

Leverage CRM systems to record client preferences, track interactions, and manage follow-ups to enhance engagement and maximise sales opportunities.

Collaborate closely with the Store Management Team to develop initiatives that drive client acquisition, retention, and sales growth through private appointments, events, and VIC service.

Maintain detailed product knowledge of fabrics, fits, tailoring constructions, and seasonal trends to provide confident and informed advice.

Proven tailoring and/or formalwear experience in a fashion retail environment.

Experience developing and maintaining a personal client book, ensuring consistent engagement and repeat business.

Solid understanding of men's tailoring, garment construction, and alterations.

Experience working with KPIs, CRM systems and clienteling tools to track performance and follow up effectively.

Proven track record of achieving and exceeding individual sales targets within a luxury retail or premium menswear environment.

Who you are

Genuine passion for tailoring, craftsmanship, fashion and the Paul Smith aesthetic.

Excellent interpersonal and communication skills; ability to build effective working relationships both internally and externally.

Entrepreneurial and proactive, with the confidence to develop new business and client opportunities independently.

Flexible, reliable and adaptable.

Curious, with a genuine interest in people, style, and the craft of tailoring - always eager to learn and improve.

Paul Smith is one of Britain's leading independent design companies. We champion positivity, curiosity and creativity. These qualities underpin every Paul Smith design, whether it's a shirt, a shop or a special collaboration. Reaffirming the values that Paul set down in 1970, classic with a twist remains the guiding principle of the company. Happily positioned between high fashion and formalwear, while taking reference from both, Paul Smith has always been proud to stand apart.

We have a wonderful opportunity within our Flagship London shop as a Sales & Tailoring Consultant. In this role you will play a vital part in driving sales performance and growing a loyal client base across Ready-to-Wear, Made-to-Measure (MTM), and Bespoke tailoring services. As a proactive Paul Smith ambassador, you will focus on business growth and client acquisition. This position combines loyal relationship building with a strong commercial mindset.

• A generous Clothing Allowance.
• Discretionary discount on PSL goods.
• Cycle to work and travel loan schemes.
• Access to exclusive sample sales.
• Wellbeing support through the Retail Trust for you and your family.
• Private medical insurance with Vitality Health.
• 33 days annual leave inclusive of Bank Holidays with an option to buy or sell an extra 5 days holiday annually.

If you like the sound of what you've read so far, find out more about our company culture and the full list of benefits we can offer you.