Sales Support / Customer Service Specialist

HARRISON PURSEY MEDIA SPECIALISTS; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A high-profile Scandinavian textile company is seeking a Sales Support professional to provide internal support to Sales Representatives and Key Account Managers. Responsibilities include assisting with sample requests, resolving client queries, and managing project documents. Ideal candidates should have industry experience in textiles, excellent communication skills, and proficiency in Microsoft Office. The role offers a supportive work environment and competitive benefits including healthcare and a pension contribution.

Benefits

Vitality healthcare

BUPA dental

9% pension contribution

Performance-based bonus after 1 year

Qualifications

• Experience in a similar role is essential, ideally in textiles.
• Proven ability to manage projects from start to finish.
• Excellent time management and attention to detail required.
• Professional communication skills, both written and spoken English.
• Good keyboarding and data entry skills.
• Flexibility with multitasking and problem-solving.
• Creative ideas and improvement capabilities are a plus.

Responsibilities

• Provide internal support for Sales Representatives & Key Account Managers.
• Assist with sample requests, stock checks, and technical queries.
• Collaborate with the internal team to resolve issues.
• Answer client queries regarding product performance and specifications.
• Maximize project specifications and seek cross-sell opportunities.
• Communicate project information to the sales and project management team.
• Manage internal and external documents.
• Take site visits and assist with client presentations.

Skills

Industry experience in textiles

Project management

Fluent English communication

Microsoft Office suite proficiency

Problem-solving

Job description

Overview

Fantastic opportunity to join this high-profile Scandinavian textile company who are looking for somebody with experience of working in Sales Support or Sales Admin within the interiors/A&D sector. Known for producing contemporary high quality design textiles for architecture, design and furniture, often collaborating with top designers and architects worldwide.

Their beautiful London showroom serves as a hub for architects, designers and clients to view their extensive range of textiles and design solutions as well as being a venue for design industry events.

Responsibilities

• To provide internal support for Sales Representatives & Key Account Managers and provide excellent customer service to clients contacting the office.
• Place and respond to sample requests, assist with stock checks and technical queries
• Problem-solve and collaborate with the internal team to resolve issues and improve processes
• Answer specific client queries about the performance and limitation of the product ranges, distribute appropriate technical data on request
• Work with specifiers to maximize specifications and look for cross-sell possibilities with all project opportunities
• Communicate project information to the sales and Project management team
• Take responsibility for management of internal and external documents
• Take site visits and meetings as required, including assisting with client presentations

Required Skills and Experience

• Industry experience in a similar role is essential – ideally in textiles
• Proven ability to take projects from start to finish
• Excellent time management skills, natural attention to detail and the ability to work on initiative
• Professional communication skills to include fluent English – written and spoken
• Excellent keyboarding skills/data entry skills and a good knowledge of Microsoft Office suite
• Flexible and able to handle multi-tasking and problem solving
• Learning agility with a talent for creating ideas and improvements

Details

This role offers plenty of opportunity for input and involvement in a lovely working environment with a supportive, encouraging culture and a brand to be proud to work for.

Hours: 9:00-5:30 Monday – Thursday, 9:00-5:00 Friday, based in the London showroom.

Start date: ASAP

Benefits

Vitality healthcare, BUPA dental, 9% contribution to pension, performance based bonus after 1 year