Sales Support

Failte Solar; Redditch; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading provider in the energy sector is looking for a Sales Support Executive in Redditch. The role involves supporting the sales team with quotes and order processing, maintaining customer records, and preparing sales reports. Ideal candidates will have 2-4 years of experience in sales support, excellent communication skills, and proficiency in MS Office. You will work in a supportive environment with opportunities for growth and development.

Benefits

Competitive salary

Opportunity for growth

Supportive team environment

Qualifications

• 2-4 years of experience in sales support or operations.
• Strong proficiency in MS Office and CRM tools.
• Excellent communication skills in both written and verbal form.

Responsibilities

• Support sales team with quotes, proposals, and order processing.
• Act as the first contact for sales-related customer queries.
• Prepare sales reports and track sales pipelines.

Skills

Organisational skills

Time-management skills

Written communication

Verbal communication

Proficiency in MS Office

CRM tool proficiency

Job description

Job Title: Sales Support Executive

• Location: United Kingdom
• Department: Sales
• Reporting to: Head of Sales / Sales Manager

Role Overview

The Sales Support Executive will play a critical role in supporting the UK sales team by ensuring smooth sales operations, accurate documentation, timely coordination, and high-quality customer engagement. This role acts as a bridge between sales, operations, finance, and customers, enabling the sales team to focus on revenue generation while maintaining a professional and responsive sales process.

Key Responsibilities

Sales & Customer Support

• Support the sales team with quotations, proposals, and order processing
• Act as the first point of contact for sales-related customer queries
• Maintain accurate records of customer interactions and sales activities
• Assist in managing key accounts and follow-ups

Sales Operations & Coordination

• Coordinate with internal teams (logistics, finance, operations) to ensure timely order fulfilment
• Track order status and communicate updates to customers and sales managers
• Support contract administration, framework agreements, and pricing approvals
• Maintain and update CRM systems with accurate sales data

Reporting & Administration

• Prepare sales reports, forecasts, and performance summaries
• Track sales pipelines, conversion rates, and outstanding actions
• Support invoicing coordination and basic commercial documentation
• Ensure compliance with internal sales processes and documentation standards

Marketing & Business Support

• Support sales-led marketing activities such as:
• Events
• Product launches
• Customer presentations
• Attending exhibitions
• Assist in preparing sales presentations and marketing materials
• Coordinate with marketing teams on leads and campaign follow-ups

Skills & Experience

Essential

• 2-4 years of experience in sales support, sales operations, or commercial administration
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools
• Ability to work in a fast-paced, target-driven environment

Desirable

• Experience supporting B2B sales teams
• Background in energy, technology, manufacturing, or industrial sectors
• Familiarity with order-to-cash processes
• Experience coordinating with cross-functional teams

Personal Attributes

• Detail-oriented and highly organised
• Proactive and solution-focused
• Strong stakeholder management skills
• Comfortable handling multiple priorities
• Customer-focused with a professional attitude

What We Offer

• Competitive salary based on experience
• Opportunity to work in a growing, international business
• Exposure to strategic sales and key accounts
• Supportive team environment with growth opportunities