Sales & Services Team Leader

Tarmac Trading; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading construction materials company in Wolverhampton is seeking an experienced Sales and Service Team Leader to lead their Blocks team. The successful candidate will manage day-to-day customer communications, ensure compliance with Health & Safety policies, and drive team performance. Ideal for those who excel in leadership and are committed to delivering exceptional customer service. This permanent role offers the chance to work in a supportive environment focused on development and growth.

Qualifications

• Proven experience in a supervisory role.
• Strong communication and leadership skills.
• Ability to drive team performance in customer service.

Responsibilities

• Manage day-to-day customer communications.
• Ensure compliance with Health & Safety policies.
• Provide supervisory management for the Sales & Service team.

Job description

Are you an experienced Sales and Service Team Leader looking for your next permanent role? Then please read on as we may just have the role for you

At Tarmac, who you are matters. We want to get to know you. If you share our values and are proud of a job well done, collaborative in working well with others and ambitious to make things better, then have a read of what we have on offer.

We are currently looking for an experienced Sales and Service Team Leader to join and lead our friendly Blocks team based from Tarmacs i10 offices at Wolverhampton in the heart of the West Midlands.

Main Responsibilities

As a Sales and Service Team Leader , you will work collaboratively across the Sales and Service function, leading the team in managing day-to-day customer communications and ensuring we present the face of Tarmac. In addition, you will drive continuous improvement and team development to deliver best-in‑class customer service and support future growth.

Your role will include (not exhaustive) :

• Ensure full compliance with Health & Safety policy, including hybrid working practices
• Provide day-to-day supervisory management of the Sales & Service team
• Review SLAs and KPIs regularly with the Sales & Service Manager, adjusting as needed for effectiveness

Promote ownership of all customer relationships across face-to-face, ...