Sales & Service Team Lead: Inspire Grow & Delight Customers

B&Q; Scunthorpe; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading home improvement retailer is seeking a Sales & Service Team Manager to create an inclusive, high-performing team. This role involves leading store operations, shaping customer experiences, and driving service excellence. Ideal candidates will have a passion for customer service and sales, with excellent leadership and coaching skills. B&Q offers a competitive salary and benefits including a Company Bonus Scheme and employee wellness programs. Join us in creating a welcoming environment while striving for continuous improvement.

Benefits

Company Bonus Scheme

ShareSave options

Payroll giving

Employee Assistance Programme

Colleague wellbeing benefits

Qualifications

• Obsessed about our customers and listening to them.
• Loves sales and winning.
• Well planned and organised, with the ability to prioritise.
• First thought is to lead and coach, not jump in.
• Confident to agitate when needed and deliver feedback.
• Excited by leading a large diverse team.

Responsibilities

• Lead store operations and shape customer experience.
• Inspire the team towards the 'Make Every Customer Count' agenda.
• Oversee service excellence in multiple areas.
• Ensure safety, security & compliance across the store.

Skills

Customer obsession

Sales and winning mentality

Planning and organisation

Coaching and leadership

Confidence in giving feedback

Team coordination and development

Job description

A leading home improvement retailer is seeking a Sales & Service Team Manager to create an inclusive, high-performing team. This role involves leading store operations, shaping customer experiences, and driving service excellence. Ideal candidates will have a passion for customer service and sales, with excellent leadership and coaching skills. B&Q offers a competitive salary and benefits including a Company Bonus Scheme and employee wellness programs. Join us in creating a welcoming environment while striving for continuous improvement.