Sales & Service Manager- Alo

Battersea Academy for Skills & Employment (BASE); London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in London seeks a Sales & Service Leader to manage the store's sales team and ensure exceptional guest experiences. The role involves overseeing daily operations, coaching staff, and building client relationships. Candidates should have retail leadership experience, strong communication skills, and be highly motivated in a fast-paced environment. This full-time position requires flexibility with shifts, especially during the holiday season.

Qualifications

• Prior leadership experience within retail or related industry.
• Working knowledge of MS Office (Word, Excel and Outlook).
• Extraordinary interpersonal and communication skills, both verbal and written.
• Agile with the ability to handle multiple tasks in a changing environment.
• Highly motivated by driving business in a fast-paced, innovative environment.
• Business owner mindset with an entrepreneurial spirit.
• Independent work ethic, time management skills, and personal accountability.
• Aligns with and embodies the company values.
• Proof of right to live and work in the UK.
• Ability to lift, bend, kneel, climb, crawl and/or twist.
• Ability to stand and move for an entire shift.

Responsibilities

• Investigate sales opportunities to escalate process gaps.
• Oversee the Sales & Service team to ensure a great guest experience.
• Build client relationships daily.
• Develop workforce solutions and lead selling initiatives.
• Partner with the General Manager on strategy and implementation.

Skills

Leadership experience in retail

Interpersonal and communication skills

Ability to multitask in a fast-paced environment

Time management skills

Entrepreneurial spirit

Tools

MS Office (Word, Excel, Outlook)

Job description

Sales & Service Leader

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s values. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

Role Objectives:
• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales &
Service team
Business Leader
• Represent the business in meetings and on conference calls, in partnership with General Manager
• Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow business needs to protect optimal performance
People Leader
• Ensure that the Sales, Service, and Community team exudes Alo's mission and values to effectively communicate to our visitors who we are, what we do and why we do what we do
• Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
Business Partner
• Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
• Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
• Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Sales & Service Leadership Qualifications
• Prior leadership experience within retail or related industry
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly Motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies Alo’s values
• Proof of right to live and work in the UK
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Sales & Service Manager Schedule
The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including “Black Friday” until the end of the holiday season, first week of January. 2025 As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.