Sales & Service Manager- Alo

Battersea Academy for Skills & Employment; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A retail leader organization is seeking a passionate Sales & Service Leader in the City of London. This full-time role focuses on enhancing guest experience, driving sales, and managing a dedicated team. The ideal candidate will have prior retail leadership experience and excellent communication skills. The position requires a commitment to embodying the values of the organization and a willingness to work flexible hours, including weekends.

Qualifications

• Prior leadership experience within retail or related industry.
• Ability to lift, push, carry or otherwise move up to 50 pounds.
• Proof of right to live and work in the UK.

Responsibilities

• Investigate sales opportunities and escalate process gaps.
• Oversee Sales & Service team for guest experience.
• Build client relationships daily with customers.

Skills

Leadership experience

Interpersonal and communication skills

MS Office knowledge

Time management skills

Job description

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Sales & Service Leader

Overview

The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo's business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo's values. This role's north star is pointed at ensuring that guest experience in the store is exceptional.

Responsibilities

• Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
• Business Leader—Represent the business in meetings and on conference calls, in partnership with General Manager; review, monitor and partner with General Manager to manage the budget, reporting and other business data (e.g., metrics such as Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
• Future planning workflow—plan business needs to protect optimal performance
• People Leader—Ensure that the Sales, Service, and Community team exudes Alo's mission and values to effectively communicate who we are, what we do and why we do what we do; lead a team through accountability, coaching, talent development, and elevating communication across Operations and Visual teams; establish internal and external pipeline through succession planning and recruitment; write an effective schedule in partnership with the General Manager
• Business Partner—Oversee the execution of deliverables on the Alo Sales and Service Model, protect operational efficiency; collaborate and implement the General/Store Manager's vision and work cross-functionally with partners to support organizational goals; demonstrate ability to navigate the organization balancing business needs and brand culture

Qualifications

• Prior leadership experience within retail or related industry
• Working knowledge of MS Office (Word, Excel and Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with the ability to handle multiple tasks in a changing environment
• Highly motivated by driving business in a fast-paced, innovative environment
• Business owner mindset with an entrepreneurial spirit
• Independent work ethic, time management skills, and personal accountability
• Aligns with and embodies Alo's values
• Proof of right to live and work in the UK
• Ability to lift, push, carry or otherwise move up to 50 pounds
• Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
• Ability to stand and move for an entire shift

Schedule

The Sales & Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts, which may be subject to change. All Employees are expected to be able to work from the week of and including "Black Friday" until the end of the holiday season, first week of January. 2025 As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.